Release History

View the latest release notes for ISI Analytics

Release: May 2024

Release Date: 2024-05-15



  1. We are thrilled to announce that the ISI Analytics Report Engine has officially moved into General Availability! A menu option will be added to Infortel Classic to easily access the new Report Engine in June.
  2. New features have been added to the Report Engine. See below for more information.
  3. We continue to work on ISI Queue Analytics for Microsoft Teams. Contact us to learn more.

New Report Engine Features


Ability to Refine Internal Calls by Placed or Received Status

When creating a report, you may want to return results of calls based on who placed the call, who received the call, or both, now you can! This option is available when creating or editing a Report Template. Simply go to the General tab and select the option you want.



Administration Options for Report Admin Users


Are you a Report Admin who helps other users?  With the newly created Report Admin features you can easily view, modify, and delete Report Templates, Sharing Options, Schedules, and Report History. A dropdown is available at the top-right of each page to show My Templates/Reports/Schedules, All Templates/Reports/Schedules, or select a specific user.


Show Effective Date Range When Running a Report 


Have you wondered if the Relative Date Range covers the time frame you wanted to generate a report for?  You can now see actual dates that will be applied to the report.






Other Items

  Add report scheduling from templates and filters
  Show dates of data available for Run Now dialog
  Add indicator to show Field attributes have been changed
  Update Run Now Dialog to show date range for Relative range
  Implement Report Admin functionality
  Add Internal Placed/Received Logic to Call Record Search
  Update Report Export file format options to gray out buttons when not available
  Updates to Report Information dialog
  Ability to Resize Field Selector
  Logic Improvements to Owner Filter
Bug Fixes:  
  Save/Save As/Copy As Dialog Consistency
  System Showing incorrect notification for Report Export failure (CSV/Xlsx)
  [Schedule UI] – Multiple UI issues
  Email Template Changes
  [Template Share] – issue in share template selection for my saved and shared template
  No In Application Notification for Completed Report Exports
  Remove Paging from Data Source Filter
  Improve visibility to select a report export format in Dark Mode
  Mouse changes to Hand when Hovered on a Template
  [Share dialogue] – User list is single select dropdown
  [Filter] – Multiple values in filter with greater than or less than is giving internal server error
  [Filter] – Getting backend error if user has added same value in filter
  [Report Information Dialog] – Incorrect date range showing
  While creating template click on Ok button two times it is creating two templates with same name



Announcement: Infortel Select On-Premise End of Support


Infortel Select On-Premise Subscription will see its sale end on June 30, 2024, and support will cease on June 30, 2025, to shift focus towards more innovative cloud solutions. Transition to our cloud-based options, Infortel Select Cloud or Infortel Select Cloud Pro, is recommended for continued service and security.

Read the full announcement

Release: April 2024

Release Date: 2024-04-17



  1. Our product has a new URL! Login at
  2. New features have been added to the Report Engine. See below for more information.
  3. We continue to work on ISI Queue Analytics for Microsoft Teams. Contact us to learn more.


New Report Engine Features


Ability to Search for Users when Sharing a Template

Sharing Report Templates is even easier than before. The Select Users field now offers a drop-down of users in your organization. Additionally, if you begin typing the name of a user, the drop-down will automatically filter for you. 



New Date Range Option – Relative Month Range


Do you need to create a report for a range of time that does not follow a calendar month? You can now select a Relative Month Range when running or scheduling a report.


Multi Value Filters now Accept Semicolon and New-Line Delimited Lists 


Do you have a list of extensions (or other attributes) that you want to filter on? Paste the values into the text box and press the enter button. 


From Excel:  


From a Semicolon List: 


The list automatically transforms into individual entries. Additionally, a copy button has been added to easily retrieve the list for offline editing. 




Other Items

  Web Reports now opens in new tab
  Run Now automatically populates with last date/time filter applied
  Added the ability to filter on queue name in reports
  When exiting from an unsaved template, user is asked if they want to save
  A graphical time picker has been added to time fields
  Added the ability to select the page size of web reports to 250, 500, or 1000 records
  Report headers now show time range for the report
  Updated organizational filters to display organization levels and names
  For multi-input fields such as extension filters, you can now copy and paste lists of items from classic reports or from other sources
  Added Relative Months filter on report query. Relative months allow you to report on previous N months.
Bug Fixes:  
  Fixed issue with Export Report notifications
  Fixed an issue with the Duration filter accepting HH:MM:SS format
  Fixed an issue with the cancel button reverting to defaults
  Fixed an error where certain scheduled reports are not being delivered
  Fixed an error when saving report schedules


Release: March 2024

Release Date: 2024-03-20

New Report Engine Beta


With this update, we are thrilled to announce the beta release of our new report engine for ISI Analytics, the cloud-based solution for unified communications (UC) analytics and reporting.


The new report template “Call Record Search” is available now and features:

  • Intuitive UI enhancements
  • Full customization of the report template, allowing you to modify the data sources, filters, columns, and layout to suit your specific needs and preferences
  • Report history and scheduling, enabling you to save, share, and automate
  • Enhanced performance and scalability, ensuring faster and smoother report generation and viewing


In a future update, we will add a new suite of templates for Queue Analytics and summary style reports for traditional call record reporting.

Release: February 2024

Release Date: 2024-02-07

Queue Analytics Beta

With this update, we are thrilled to announce the launch of the beta program for our latest feature – Queue Analytics for Microsoft Teams Phone! This exciting new addition is designed to revolutionize the way you manage and analyze calls within Microsoft Teams. 


Key Highlights:


  • Real-Time Insights: Get instant access to valuable data on call queues, helping you to make informed decisions on the fly.
  • Enhanced Call Management: Streamline your call handling process with improved visibility and control.
  • User-Friendly Interface: Experience a seamless integration with Microsoft Teams, ensuring a smooth and efficient workflow.


Learn more about ISI Queue Analytics

Release: November 2023

Release Date: 2023-11-15

General Maintenance Upgrades

We’ve made general security, performance and user experience improvements.

Release: September 2023

Release Date: 2023-10-05

What’s New

New Dashboard Release

With this update, we are starting a controlled release of a brand-new dashboard. We built this new Infortel Select experience with user input and the latest technology, like our updated Activity by Call Direction widget for quick anomaly detection, and dark mode.

These user experience and feature upgrades were developed to help ISI customers:

  • Improve caller experience and employee productivity with enhanced call visibility
  • Simplify data compliance with an easy-to-use platform
  • Support finance teams with robust call accounting
  • And do more with their call data

Watch for an email over the coming weeks which will provide you with access to the preview.

Read the full Release Notes 

Release: August 2023

Release Date: 2023-8-23

What’s New

Hourly Cisco Webex Collection

To improve timeliness of data, we will be querying data from Cisco Webex on a regular basis. With this release, we can provide call reports within one hour after a call ends.

With hourly updating of Webex Calling data, dashboard widgets will refresh more dynamically throughout the day, so organizations can see crucial activity and make quicker and better-informed decisions.

All Cisco Webex customers will be migrated to this new method shortly after release.


Bug #11027 – UCCX Team Name Not being Auto populated.

This release fixes an issue where the list of Team names was not retrieved from UCCX properly.

Read the full Release Notes 

Release: July 2023

Release Date: 2023-7-26

Enhanced Digit Sanitization

To meet local privacy requirements such as GDPR, HIPAA, and to meet regulatory compliance, organizations need to hide phone numbers on reports. With this release, we have enhanced our flexibility to obfuscate phone numbers.

Enhanced Call-based Alarms

With this release, we can now add the Location and the Device to the alarm message.

New Call Rating

We now support call rating for users in Curaçao.

Read the full Release Notes 

Release: June 2023

Release Date: 2023-6-07

General Maintenance Upgrades

We’ve made general performance and user experience improvements.

Release: May 2023

Release Date: 2023-5-03

General Maintenance Upgrades

We’ve made general performance and user experience improvements.

Release: April 2023

Release Date: 2023-4-05

General Maintenance Upgrades

We’ve made general performance and user experience improvements.

Release: March 2023

Release Date: 2023-3-08

Support for Webex Calling Locations

In Webex Calling environments, when Locations are defined it is possible to have the same extension number in use at multiple locations. When an E.164 phone number does not exist along with the extension, Infortel Select will optionally prepend the extension number with the location-specific Webex Routing Prefix to create a unique extension number.
This will allow you to perform analytics on these extensions. For example, if you have a call queue with the same extension in multiple locations, this change will let you segment the extensions in reporting and dashboards.

Read the full Release Notes 

Release: February 2023

Release Date: 2023-2-08

General Maintenance Upgrades

We’ve made general performance and user experience improvements.

Release: January 2023

Release Date: 2023-1-18

General Maintenance Upgrades

We’ve made general performance and user experience improvements.

Release: December 2022

Release Date: 2022-12-14

Support for Single Logoff

In addition to support Single Sign on (SSO), we now support Single Logoff (SLO). With single logoff, the system will sign users out of all sessions in the users’ Identity Provider for enhanced security.

Continued Enhancements to Webex Queue Reporting

We continue to enhance our Webex queue reporting to provide users with the tools they need to better manage their Webex call queues.

Read the full Release Notes 

Release: November 2022

Release Date: 2022-11-16

General Maintenance Upgrades

We’ve made general performance and user experience improvements.

Release: October 2022

Release Date: 2022-10-26

Enhanced Azure AD Import

We have enhanced our Azure AD directory import. With this release, we will now offer the ability to use many more fields to import and filter your directory import. Key enhancements include the ability to:

  1. Filter import based on Microsoft licenses. For example, you will be able to only import users who are licensed for Microsoft Teams voice.
  2. Filter out external users
  3. Filter based on group membership
  4. Import multiple business telephone numbers
  5. Import additional fields

Read the full Release Notes 

Release: September 2022

Release Date: 2022-09-21

View September 2022 Release Notes

The Transferred Call Path Report allows you to report on “cradle to grave” call activity. You can see where calls come in from outside and trace them through various transfers. This can be especially helpful for understanding the user experience for callers to your organization.

Based on customer feedback, we have added a new filter for “Original Called Party Number” when using this report with Cisco Unified Communications Manager. This can now filter the report based on the number that was called. For example, you can run a report filtered on the extension for your automated attendant. You can then see the customer journey as calls route their way through your phone system.

Read the full Release Notes 

Release: August 2022

Release Date: 2022-08-24

View August 2022 Release Notes

As a follow-up to our recent Webex Calling release, we have added cradle-to-grave call visibility, enabling better management of caller experience in Webex Calling. We’ve also improved handling of users to prevent unnecessary consumption of user licenses.

Read the full Release Notes 

Release: July 2022

Release Date: 2022-08-03

Note: The July release was deployed in two parts occurring on July 27 and August 3.

View July 2022 Release Notes

ISI has launched reporting for Cisco Webex calling! Infortel Select’s Webex Calling support allows organizations to take their call accounting and analytics needs to the cloud as they move away from an on-premises PBX. With Infortel Select, enterprises don’t lose visibility into calls being made.

Read the full Release Notes 

Release: June 2022

Release Date: 2022-06-08

View June 2022 Release Notes

With this release we are laying the groundwork for our new release that will include an interface to Webex Calling. We are looking for customers interested in being a beta tester for this release. If you are interested, please contact either your Customer Success Manager or sales representative.

Read the full Release Notes 

Release: May 2022

Release Date: 2022-05-11

View May 2022 Release Notes

With this release, we completed a major enhancement of the dashboard widgets for Cisco Native Call Queuing (NCQ) to provide more accurate real-time metrics and expose additional columns of information about NCQ call activity and Agent status.

Read the full Release Notes 

Release: April 2022

Release Date: 2022-04-06

View April 2022 Release Notes

Enhancements include:

  1. Enhanced support for handling Microsoft Teams users in the Infortel directory.
  2. Enhanced system monitoring for improved uptime.

Read the full Release Notes 

Release: March 2022

Release Date: 2022-03-09

View March 2022 Release Notes

Enhancements include:

  1. Enhanced the module security screen to eliminate non-existent modules and add consistency to module names
  2. Added support for special characters in queue names for Cisco Contact Center Express reporting
  3. Enhanced the web interface to no longer require the clearing of cache after software upgrades

Read the full Release Notes 

Release: February 2022

Release Date: 2022-02-09

View February 2022 Release Notes

New Features include:

  1. Support for collection from multiple NEC phone systems
  2. Enhanced support for Avaya Reliable Session Protocol (RSP)

Read the full Release Notes 

Release: January 2022

Release Date: 2022-01-13

View January 2022 Release Notes

New Features include:

  1. Call and contact center history API
  2. Data Export API

Experience the power of ISI Analytics

Unified Communications has changed telecom and the ways we communicate. To secure the CDR reporting and data analytics visibility you need to access and use trapped call data, manage telecom infrastructure, monitor customer experience and employee productivity, and secure historical records, you need the power of ISI Analytics.

Schedule a Demo Talk to an Expert

Trusted by Professionals at