Call Detail Reporting for Avaya

Extend the Value of Your Avaya Environment with Complete Call Visibility

ISI Analytics’ Call Detail Reporting (CDR) / Call Accounting solution provides the insights Avaya customers need to manage telecom costs, meet compliance requirements, and monitor calling activity across the enterprise. Whether you’re running Avaya Aura, Communication Manager, or hybrid deployments, ISI delivers reliable reporting where native options fall short.

 

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What is Call Detail Reporting?

Call Detail Reporting (also known as Call Accounting) turns raw call records into actionable business intelligence. For Avaya systems, this means capturing every inbound, outbound, and internal call with rich detail—helping organizations:

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Allocate and recover telecom costs

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Support Compliance with call record retention

Detect misuse or toll fraud

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Monitor adoption and efficiency across voice services

CDR is foundational reporting that complements Queue Analytics by giving you visibility into all call activity, not just customer-facing queues.

Why CDR Matters for Avaya

Avaya environments generate massive volumes of call records, but raw SMDR/CDR data alone isn’t enough. ISI’s solution enhances your Avaya investment by providing:

  • Cost Allocation & Chargeback: Accurately distribute telecom expenses across departments, locations, and cost centers.

  • Fraud Detection & Security: Spot anomalies and potential toll fraud with proactive monitoring.

  • Compliance Assurance: Maintain auditable call records to meet HIPAA, PCI, SOX, and other regulations.

  • Hybrid Environment Support: Gain a unified view of Avaya on-prem, cloud, and hybrid systems during migrations.

  • Operational Transparency: Track call usage, adoption, and efficiency to maximize ROI on your Avaya deployment.

 

Key Capabilities

Complete Call Records

Capture and analyze every inbound, outbound, international, and internal call.

Cost Allocation Reporting

Assign and track telecom costs by user, department, or business unit.

Compliance-Ready Records

Store and retrieve call data to support legal and regulatory audits.

Fraud & Misuse Detection

Proactive alerts for suspicious call patterns or unauthorized usage.

Cross-Platform Analytics

Unified reporting across Avaya, Microsoft Teams, Webex Calling, and hybrid environments.

How Organizations Use ISI's Avaya CDR Solution

  • Cost Management: Recover telecom expenses with accurate departmental billing and chargeback models.

  • Fraud Prevention: Detect unusual calling activity quickly to mitigate risk.

  • Compliance & Audit Support: Ensure accurate and complete call records for investigations or regulatory obligations.

  • Migration Strategy: Maintain visibility into Avaya voice services during transitions to cloud platforms like Webex or Teams.

  • Operational Insights: Analyze call traffic patterns to optimize resources and improve efficiency.

Why Choose ISI Analytics?

  • 40+ years of Call Accounting expertise supporting Avaya, Cisco, Microsoft, and Webex environments.

  • Proven enterprise deployments in healthcare, government, financial services, and higher education.

  • Cloud-ready and hybrid support to fit evolving telephony strategies.

  • Secure and compliant (SOC 2, HIPAA-ready, PCI-compliant).

 

With ISI Analytics layered on top of your UC platform, you can optimize routing, balance agent workloads, and deliver stronger customer outcomes.

See ISI CDR in Action for Avaya

Gain the visibility, compliance, and cost control your Avaya system demands.

 

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Learn more about ISI Analytics

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Simplify Your Call Analytics

Your team shouldn’t spend hours building dashboards when they could be making strategic decisions. ISI Analytics gives you complete call queue visibility from day one—no spreadsheets, no lengthy setup. Get the insights you need to drive performance and prove ROI to leadership.

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