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Healthcare Business Value
Infortel Select delivers business value across your entire healthcare organization. Understand your healthcare facility’s communications processes from your patients’ points of view. Identify the most important communications touchpoints and measure ongoing performance. Link improvements in patient communications with desired patient outcomes.
Impact on Patient Experience
Complete visibility into each inbound and outbound patient call touchpoint across departments at one facility or many locations.
Impact on Contact Centers
Complete cradle-to-grave caller experience level visibility from multiple call segments on a single report. Support for Native Call Queuing and agent statistics; call volume, routing, and queue information; trend reporting; device-level tracking; and more.
Impact on Compliance
Infortel Select is the foundation for effective healthcare organization call history compliance, reducing significantly the time required to complete historical research and documentation to support Medicare. HIPAA, FDA, and URAC audits.
Impact on Information Technology
Complete call visibility you need to reduce net telecom expenses, provide business line managers self-serve report generation access, monitor QoS, provide departmental telecom service chargebacks.
Leveraging Information Technology to Drive Improvement in Patient Satisfaction
Journal for Healthcare Quality
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Explore Healthcare CDR Further
Want to learn more about Infortel Select’s Healthcare capabilities? Check the items at right or visit the ISI Resource Center. Don’t see what you are looking for? Drop us a note at: resources@isi-info.com.
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Unified Communications has changed telecom and the ways we communicate. To secure the CDR reporting and data analytics visibility you need to access and use trapped call data, manage telecom infrastructure, monitor customer experience and employee productivity, and secure historical records, you need the power of ISI Analytics.
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