The Reset Directory – Advanced Purge options allow administrators to permanently remove directory entries when significant errors have occurred, and a large-scale cleanup is required.

The options are only available to users with Admin or Directory Admin access who have access to all organizations and data sources. 

Important: Use caution when performing any purge operation. All purge actions are permanent and cannot be undone. It is strongly recommended that a directory export be completed before proceeding. 

Accessing the Advanced Purge Options #

1. Navigate to the Infortel Classic dashboard. 
2. Select the Administration button at the top of the page. 
3. Select Directory from the resulting dropdown menu. 
4. In the top right corner of the Directory interface, click the gear icon to access the Directory Settings. 
5. Select Reset Directory – Advanced Purge.
   

Understanding the Options #

The Advance Purge screen contains several options that allow administrators to remove specific types of directory data.

Important Definitions & Concepts:

• Objects include Extensions, Devices, Cisco User IDs, Fixed & One-Time Charges, or Auth Codes. 
• Calls associated with deleted users are reassigned to the Unassigned user. 

Delete Directory Except for Login Users  #

• This option removes all directory data including people, objects, charges, and organizations.

Delete Active People with No Objects and No Logins  #

• This option removes active people in the directory that are not associated with any objects. 

Delete Active Objects and People with No Call Data and No Logins  #

• This option removes active objects and people that do not have associated call history. 
• If a person or object has call data or is inactive, they will not be deleted. 

Delete Empty Organizational Units  #

• This option removes organizational structures that no longer contain any child records. 

Organizational Unit	Deletion Condition
Department	Contains no people
Cost Center	Contains no departments
Division	Contains no cost centers
Company	Contains no divisions

 

Delete Inactive Objects and People Regardless of Call History  #

• This option removes inactive objects and people even if they have historical call data associated with them. 
• Does not delete active objects or people. 

Delete Objects by Data Source  #

• This option removes all objects associated with a selected data source. 
• Only one data source can be selected at a time. 

Additional Information  #

• A purge log is generated to track deleted content.
• Upon completion, a summary is displayed showing the number of records that were removed. The information included in the summary varies depending on the selected purge operation and the content that was deleted.