Why ISI's Speech-to-Text Call Transcription Solution Works Better
Over 90% Transcription Accuracy
Built on Verint's industry-leading AI speech-to-text engine, our transcription solution delivers exceptional accuracy that gets better over time as it learns your organization's terminology and conversation patterns.
Integrated with Your ISI Queue Analytics
Unlike standalone transcription tools, ISI's solution works directly within your existing call reporting and queue analytics platform. View transcripts alongside call detail records, agent performance metrics, and queue analytics in one unified interface.
Enterprise-Grade Security
Your call data stays secure and private. All transcriptions are encrypted, never shared with third parties, and comply with SOC 2, HIPAA, and ISO standards that ISI customers expect.
Built for Call Queue Environments
Enhanced Queue Analytics with Voice Intelligence
Agent Coaching Opportunities
Identify specific coaching moments by analyzing actual conversation content alongside traditional queue metrics like Average Handle Time and Answer/Abandon rates.
Call Resolution Insights
See exactly why calls are transferred between queues or escalated to supervisors. Understand the root causes behind your queue performance data.
Quality Assurance Integration
Combine transcription data with your existing ISI queue reports to get a complete picture of caller experience from initial queue entry through final resolution.
Compliance Made Simple
Automatically capture and store call transcripts for regulatory requirements while maintaining your existing ISI data retention policies.
Add Call Transcription to Your ISI Analytics Platform
ISI's call transcription solution integrates seamlessly with your existing Infortel Select platform. Whether you're using Microsoft Teams Call Queues, Webex Calling, or Cisco Hunt Groups, adding transcription capabilities is straightforward and typically deployed within 30 days.
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