Public Sector

CDR Reporting & Analytics for the Public Sector

Impact the entire organization by turning trapped public sector call data into accessible, usable, and valuable information.

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"The future may look back on today as the time when governments at all levels reach an inflection point -- when driving forces remaking our world prompted long-awaited changes in the way government serves its citizens."
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Creating the Government of the Future

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Trusted, Reliable, and Secure

Infortel Select is the trusted CDR reporting and analytics choice of governmental institutions, agencies, and departments at the federal, state, county, and local levels. Gain unmatched visibility into employee, constituent, and partner communications processes and interactions. Track the most important constituent call touchpoints and measure caller experiences. Quickly secure call history to support compliance requests and retention requirements. Allocate telecom charges to specific departments and agencies.

Impact on Business

Accessible, usable, and valuable CDR reporting and data analysis information, including self-serve business manager report generation, employee productivity monitoring, and success-based KPI and SLA measurements.

Impact on Compliance

Complete and searchable historical call activity visibility and fast, flexible ad hoc search tools. Maximize user-definable service thresholds and automatic call flagging to spot preventable violations.

Impact on Information Technology

Complete call visibility you need to reduce net telecom expenses, provide business line managers self-serve report generation access, monitor QoS, and provide departmental telecom service chargebacks.

Impact on Contact Center

Complete cradle-to-grave caller experience level visibility from multiple call segments on a single report. Support for Native Call Queuing and agent statistics; call volume, routing, and queue information; trend reporting; device-level tracking; and more.

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See how it works

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Experience the power of ISI Analytics

Unified Communications has changed telecom and the ways we communicate. To secure the CDR reporting and data analytics visibility you need to access and use trapped call data, manage telecom infrastructure, monitor customer experience and employee productivity, and secure historical records, you need the power of ISI Analytics.

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