What is Call Detail Reporting?
Call Detail Reporting (CDR), also known as Call Accounting, transforms raw call data into actionable insights. By capturing detailed records of every inbound, outbound, and internal call, organizations gain transparency to:
Understand calling activity
Allocate telecom costs accurately
Meet compliance requirements
Improve efficiency and adoption
CDR is foundational reporting that complements Queue Analytics by giving you visibility into all call activity, not just customer-facing queues.
Why CDR Matters for Webex Calling
Webex Calling provides powerful collaboration features, but reporting is often limited. ISI’s CDR solution delivers:
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Expanded Reporting: Go beyond Control Hub’s basic dashboards with granular detail at the user, department, and enterprise levels.
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Cost Allocation: Accurately track and allocate calling expenses across departments, locations, or cost centers.
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Compliance Assurance: Maintain detailed call records for audits, investigations, or legal inquiries.
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Operational Insights: Spot trends, monitor usage, and measure adoption across your Webex Calling deployment.
Key Capabilities
Comprehensive Call Records
Detailed reporting for inbound, outbound, international, and international calls.
Departmental & Location Based Reporting
Allocate usage and costs across your business structure
Compliance & Security Support
Reliable audit trails for HIPAA, SOX, PCI, and other requirements.
Usage & Adoption Analytics
Identify underutilized services and optimize resources.
Multi-Platform Support
Unified reporting across Webex Calling, Microsoft Teams, Avaya, and hybrid environments
How Organizations Use ISI's Webex CDR Solution
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Cost Management: Recover expenses through departmental chargebacks and detect fraud or misuse.
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Compliance & Legal: Ensure accurate records are available for audits or legal investigations.
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Operations: Track call activity across locations, understand calling patterns, and monitor service adoption.
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Performance Monitoring: Evaluate telecom efficiency to support workforce planning and investment decisions.
Feature Comparison: Webex Calling CDR Reporting vs. ISI Analytics CDR Enhancement
| Feature | Webex Calling Native CDR Reporting | ISI Analytics CDR Enhancement |
|---|---|---|
| Basic Call Records (Date/Time, Duration) | ✓ | ✓ |
| Call Disposition (Missed, Answered, Forwarded) | ✓ | ✓ |
| Detailed Call Path Analysis (Cradle-to-grave) | ✗ | ✓ |
| Customizable Report Builder | ✗ | ✓ |
| Scheduled & Automated Reporting | Limited | ✓ |
| Role-Based Access to Reporting | Limited | ✓ |
| Data Export API (e.g., Power BI) | ✗ | ✓ |
| Cross-Platform Reporting (Webex, Teams, CUCM) | ✗ | ✓ |
| Dashboard Drill Down | ✗ | ✓ |
Learn more about our Webex CDR Solution.
To use this product, you must have a Webex Calling subscription including the Webex Pro Pack along with an Infortel Select license from ISI. For more information on pricing and subscription options, please contact ISI sales at https://isianalytics.com/contact-us/
To use Infortel Select, users simply need an active Webex account and an Infortel Select account.
Once you purchase, you will be assigned a project manager who will provide you with a link to authorize the collection of call records and walk you through the activation process.
Once authorized, the application automatically downloads call records. No access within Webex is required. Logins to the Infortel Select SaaS application will be provided during the onboarding process.
To access application features of ISI Analytics, simply login using the following URL: https://app.isianalytics.com/
ISI Analytics collects, processes, stores, and provides reporting on communications events occurring within Webex. Event records typically represent one or more types of communication events including, voice calls, video calls, and Webex meetings.
Communications events may include internal VoIP conversations, outbound or inbound calls with external parties, and conference calls involving multiple parties.
The following types of personal information may be collected, stored, and reported upon:
- Organizational Hierarchy
- Company Name
- Site Location
- Department Name
- Employee Name
- Employee Title
- Employee Telephone Number
- Call Detail Records may include call date; call time; call duration; internal party name and telephone number; telephone number dialed; calling party number; city, state, and country of call destination or origin.
Processed call information is made available to customers via a secured web interface or delivered directly to authorized customer recipients based upon customer instruction. ISI does not own or control any of the information it processes on behalf of ISI’s customer. All such information is owned and controlled by ISI’s customer. All data is encrypted both in motion and at rest.
For more information, see the ISI Privacy Policy at https://isianalytics.com/privacy-policy/
Cisco, Webex, and Webex Calling are all registered trademarks of Cisco Systems, Inc.
Why Choose ISI Analytics?
For over 40 years, ISI Analytics has been a leader in Call Accounting and CDR reporting, helping enterprises manage costs, meet compliance obligations, and optimize voice communications.
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Expertise across Webex, Cisco, Microsoft, and Avaya environments.
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Cloud-ready and hybrid support.
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Secure, compliant, and enterprise-proven.
With ISI Analytics layered on top of your UC platform, you can optimize routing, balance agent workloads, and deliver stronger customer outcomes.
See ISI CDR in Action
Gain complete visibility into your Webex Calling environment with ISI Analytics.
Learn more about ISI Analytics
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Simplify Your Call Analytics
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