Required Services per Data Source #

When working with ISI’s Cloud Connect software, there are certain services that need to run in the background for the software to operate correctly. These services can vary depending on your use case and the type of data source you are working with.

Below are a list of data source types and the services that need to run for each. Most will be running by default, but some may need to be started manually and changed to Automatic (Delayed Start) within the Services application.

Service	Auto-Start by Default	Information
isvAvayaRSP	No	Collect call records from the Avaya systems that support Reliable Session Protocol (RSP)
isvCCMECollect	No	ISI’s RADIUS server service used for SBC CDR collection
isvCloudConnect	Yes	Default service. Service used with all new Cloud Connect features
isvCollectRemote*	No	Collects CUCM CDR for SFTP Push
isvCucmInfo	No	NCQ Service
isvTcpCollect	No	Used to collect data sent from any system via TCP
isvUccxLink	No	Collects and process the call event and agent event data for historical reporting
isvUccxStat	No	Collects and the data for the wallboard
isvJobSchedRemote	Yes	Default service. Purpose is to launch any scheduled transfer of data
isvHost	Yes	Default service. Purpose is to receive logging messages from the other services.

*If using Cloud Connect to send CUCM CDR to ISI, the isvCollectRemote service needs to be started

Avaya #

isvAvayaRSP
isvCloudConnect
isvJobSchedRemote
isvHost

Cisco UCM #

isvCloudConnect
isvCollectRemote*
isvJobSchedRemote
isvHost

*If using Cloud Connect to send CUCM CDR to ISI, the isvCollectRemote service needs to be started