Cloud Connect Services #

• Directory Import via LDAP: Requires LDAP Service Account
• Directory Import via CUCM: Requires CUCM Standard AXL API Access Application User
• CUCM CDR/CMR: Requires customer managed SFTP Server to receive the files from CUCM. Only 1 CUCM cluster is recommended per Cloud Connect Server.
• CUCM NCQ: Requires Publisher & Subscriber server info; Standard AXL API Access & CTI Access application user
• UCCX: Requires Primary, Secondary, and Database server information; uccxhruser password
• Avaya RSP: Requires CDR Link Port – Defaults to 9000

Minimum Server Specifications #

Base Services (Directory Import) #

• Processor: One Core
• Memory: 4 GB
• Storage: 40 GB

Add On Services #

• Processor: One Core per service per data source
• Memory: 1 GB per additional service
• Storage: 1 GB per 400,000 stored

Operating System Requirements #

OS Version #

• Windows Server 2022
• Windows Server 2019

Browser #

• Microsoft Edge installed

Additional System Components #

• Anti Virus: ISI recommends the Customer install anti-virus software on the designated system. Customer is responsible for maintaining anti-virus signature files.
• Windows Services: By default, all Cloud Connect related services use the “Local System” account. A Service Account may be used, and is required if Cloud Connect collects files from a network location that requires Windows authentication.
• OS Updates: All operating system updates, service packs, and security patches need to be regularly installed by the Customer before and after ISI installs Cloud Connect.
• Encryption: ISI recommends the Customer configure hard disk encryption on the system.
• FIPS: FIPS must not be enabled

Remote Access to Configure Cloud Connect Server #

No Remote Access to the server is required.

Data Transfer Ports #

All ports listed below use the TCP Protocol.

*Address provided during Onboarding