Powerfully Smart Call Queue Analytics


Gain call center-like caller journey metrics without the cost and complexity of a Contact Center solution.


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Available on the following platforms (Zoom coming later this year)

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Advanced Call Queue Reporting

ISI Queue Analytics offers unparalleled insights into call queue performance, seamlessly integrating with Cisco, Webex and Microsoft Teams. It provides a cost-effective solution to oversee call handling, wait time management, and overall customer experience without the complexity of traditional contact center infrastructure.

Advanced Reporting

Harness the full potential of your call queues with ISI's state-of-the-art reporting and analytics that goes beyond what you can get from the native platforms.

Live Queue Summary

Real-time reporting visibility, including calls in queue; agent availability; call abandon rate; and more.

Call Center Metrics

Track call volume, agent performance, and customer satisfaction indicators for improved service quality, all in real time

Personalized Dashboards

Create custom dashboards with a variety of widgets for a tailored overview of your call data.

Agent Availability

Monitor Agent login / logout statuses real-time and historically

Unlimited Data Retention

Break free of the data retention limitations associated with the out-of-box reporting capabilities

Real time call queue dashboard widgets

Transform your caller experience, boost agent performance, and achieve cost savings.

Harness the full potential of your call queues with ISI's state-of-the-art reporting and analytics.

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Call center-like metrics and reporting... Without the expense or complexity.

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Webex Queues

Leverage ISI Queue Analytics for better Webex caller experience insights. With Webex queues and ISI Analytics, you get a robust, low-cost alternative to expensive contact center infrastructure.

Webex Call Analytics
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Teams Phone Queues

ISI Queue Analytics is the only platform with reporting for Microsoft Teams call queues and auto attendants. With Teams queues and ISI Analytics, you get a robust, low-cost alternative to expensive contact center infrastructure.

Teams Call Queue Reporting
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Cisco Queues

With ISI reporting you gain call center-like dashboards of call data for agent and queue performance. Get historical call information in seconds, compliance easier.

CUCM Call Queue Reports

ISI CDR Reporting Software

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Powerfully smart UC analytics and call reporting

If you use Cisco, Webex Calling, Microsoft Teams, or Avaya, you need ISI. Our Infortel Select software provides the most comprehensive CDR reporting and unified communication analytics available for these leading platforms.

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Are you overflowing with call data? Put it to good use.

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Employee Productivity & Caller Experience

See every step of your caller's journey & improve customer satisfaction.

Improve CX
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Call Accounting & Cost Allocation

Better understand your telecom usage and expense, so you make the most intelligent, and profitable, business decisions.

Better Call Accounting

Call Data Compliance

Get historical call information in seconds, saving you time and money, and making compliance easier.

Easier Call Compliance

Meet Infortel, our CDR and UC analytics software.

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A smart, powerful, and seamless integration with the unified communications platforms you know, use, and trust.

It’s Sweet!

"Infortel Select really hits the sweet spot. It’s SaaS. It provides the solid reports we need, when we need them, and gives people who are inquisitive and interested in digging down further the capability to do so. Infortel Select is exactly what we need."

Senior Voice Engineer

National Mutual Insurance Company

Ready to get started?

The ISI team is here to assist enterprise organizations learn more about Call Detail Record reporting and data analytics for their unified communications platforms. How can we help?

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