Available on the following platforms (Zoom coming later this year)
Advanced Call Queue Reporting
ISI Queue Analytics offers unparalleled insights into call queue performance, seamlessly integrating with Cisco, Webex and Microsoft Teams. It provides a cost-effective solution to oversee call handling, wait time management, and overall customer experience without the complexity of traditional contact center infrastructure.
Harness the full potential of your call queues with ISI's state-of-the-art reporting and analytics that goes beyond what you can get from the native platforms.
Live Queue Summary
Real-time reporting visibility, including calls in queue; agent availability; call abandon rate; and more.
Call Center Metrics
Track call volume, agent performance, and customer satisfaction indicators for improved service quality, all in real time
Create custom dashboards with a variety of widgets for a tailored overview of your call data.
Monitor Agent login / logout statuses real-time and historically
Unlimited Data Retention
Break free of the data retention limitations associated with the out-of-box reporting capabilities
Call center-like metrics and reporting... Without the expense or complexity.
Leverage ISI Queue Analytics for better Webex caller experience insights. With Webex queues and ISI Analytics, you get a robust, low-cost alternative to expensive contact center infrastructure.Webex Call Analytics
Teams Phone Queues
ISI Queue Analytics is the only platform with reporting for Microsoft Teams call queues and auto attendants. With Teams queues and ISI Analytics, you get a robust, low-cost alternative to expensive contact center infrastructure.Teams Call Queue Reporting
With ISI reporting you gain call center-like dashboards of call data for agent and queue performance. Get historical call information in seconds, compliance easier.CUCM Call Queue Reports
ISI CDR Reporting Software
Powerfully smart UC analytics and call reporting
If you use Cisco, Webex Calling, Microsoft Teams, or Avaya, you need ISI. Our Infortel Select software provides the most comprehensive CDR reporting and unified communication analytics available for these leading platforms.Test Drive ISI Today
Are you overflowing with call data? Put it to good use.
A smart, powerful, and seamless integration with the unified communications platforms you know, use, and trust.
Senior Voice Engineer
National Mutual Insurance Company
Want to learn more about the Infortel Select solution? Check the ISI Resource Center for a trove of helpful information on such topics as CDR, data analytics, unified communications, and more. Don’t see what you are looking for? Drop us a note at: firstname.lastname@example.org.View All Resources