Trusted by organizations across healthcare, financial services, government/education, and retail sectors.
What is call analytics software?
Call analytics software collects the call data your phone system already generates — the call detail records (CDRs) and queue events — and turns it into dashboards, historical reports, and real-time metrics. It answers the questions native UC tools can’t: who called, who answered, how long callers waited, where calls were routed, how queues are performing, and what it all costs. Businesses use call analytics for customer experience, staffing, compliance, and call accounting. ISI does this across Microsoft Teams, Webex Calling, Cisco UCM, and Avaya — combining queue analytics and call detail reporting in one cloud platform.
Two ways teams use ISI call analytics
Call Queue Analytics →
Real-time dashboards and historical reporting for call queues, hunt groups, and auto attendants. Wait times, abandon rates, agent performance, and service levels for Microsoft Teams and Webex — call-center-grade visibility without a contact center.
Call Reporting Software (CDR) →
CDR reporting, call accounting, and cradle-to-grave call history across Cisco UCM, Webex Calling, Microsoft Teams, and Avaya. Long-term searchable archives, chargeback, and compliance. One platform, analytics for every call.
See how customers close reporting gaps with ISI Analytics
Shane Stein
Director of Infrastructure & Cybersecurity
Valpak & Clipper Magazine
Powerful Call Analytics Software
Microsoft Teams Queue Analytics
Advanced call queue reporting and manager dashboards for Microsoft Teams
- Complete visibility into Teams Call Queues and Auto Attendants
- Agent performance metrics and queue optimization insights
- Contact center-grade analytics without the complexity
Webex Customer Assist Analytics
Comprehensive queue performance analytics for Webex Calling call queues & hunt groups
- First-of-its-kind reporting for Webex call queues and group call management
- Enhanced reporting capabilities beyond native Webex Control Hub
- Seamless integration with existing Webex infrastructure
Manager & Agent Call Reporting Dashboards
Monitoring of agent status, call volumes, and queue performance
- KPI-driven dashboards for proactive management decisions
- Color-coded alerts and customizable performance thresholds
- Up-to-the-minute agent activity and queue status tracking
Call Queue Performance Reports
Historical analytics and trending for call queue optimization
- Detailed performance metrics and call journey analysis
- Automated report scheduling and distribution
- Data-driven insights for continuous improvement
Power Up Your Team With ISI Analytics
IT & Voice Teams
Stop Wasting Time with Call Data, Get Back Hours of Your Day for Core Work
- Technical insights and analytics for voice infrastructure management
- Eliminate manual report compilation and data hunting
- Get the visibility you need without learning another complex interface
Call Center Operations
Dashboards & Reports that Improve Team Performance
- Operational analytics and reporting for call center performance optimization
- Monitor KPIs, identify training opportunities, and optimize staffing decisions
- Real-time visibility into queue performance and agent productivity
Leadership CX Strategy
Quickly Assess CX Strategy, Reduce Costs and Generate Revenue
- Executive-level insights for customer experience strategy and decision-making
- ROI-focused analytics that tie call performance to business outcomes
- Strategic intelligence to drive operational excellence and competitive advantage
CDR Reporting Across Every UC Platform
Unlock powerful call insights across all your communication platforms. ISI’s CDR Reporting helps organizations simplify analytics, uncover usage trends, and drive smarter decisions—whether you’re on Cisco CUCM, Webex Calling, Microsoft Teams, or Avaya.
Call detail records for Cisco UCM
- Enhanced reporting beyond native Cisco CAR capabilities
- Hunt Group analytics and UCCX integration
- Comprehensive call compliance and cost allocation
CDR for Webex Calling
- Advanced reporting beyond Control Hub limitations
- Integration with Webex Customer Experience
- End-to-end caller journey analytics
CDR Reporting for MS Teams Phone
- Enterprise-level insights for Teams calling activity
- Meeting analytics and productivity metrics
- Unlimited data retention and compliance support
Call Reporting for Avaya
- Multi-platform visibility and consolidated reporting
- Legacy system integration with modern analytics
- Customizable dashboards and automated reporting
We Get Results for Our Customers
The Challenge: A large healthcare system with 20,000 users needed to modernize their call routing strategy while reducing costs and maintaining service quality.
Meet ISI
Call analytics FAQs
Call reporting (CDR) covers every call your organization makes and receives — history, call accounting, and compliance. Queue analytics focuses on calls routed through queues, hunt groups, and auto attendants — wait times, abandon rates, agent performance, and service levels. ISI offers both, and many customers start with one and add the other.
ISI provides call analytics for Microsoft Teams, Webex Calling, Cisco UCM/UCCX, and Avaya — including mixed environments during a migration.
No. ISI delivers contact-center-grade queue and call reporting on top of your existing Teams or Webex queues, without the cost or complexity of deploying a full contact center.
Pricing depends on platform, call volume, and modules. See pricing or talk to our team — most customers are surprised it costs far less than a contact center platform.
Simplify Your Call Analytics
Your team shouldn’t spend hours building dashboards when they could be making strategic decisions. ISI Analytics gives you complete call queue visibility from day one—no spreadsheets, no lengthy setup. Get the insights you need to drive performance and prove ROI to leadership.
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