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Call Center Insights for Microsoft Teams and Webex Customer Assist

Transform your customer touchpoint data into competitive growth and profitable growth advantage. With ISI, you get contact center-grade insights without the cost and complexity of deploying a full-fledged contact center. Our Queue Analytics platform delivers powerful reporting for Microsoft Teams and Webex environments.

 

Get Pricing See Queue Analytics Now SOC 2 Type II Certified
ISI Analytics Queue Dashboard interface displayed at an angle with an A‑LIGN SOC 2 compliance badge.

Trusted by organizations across healthcare, financial services, government/education, and retail sectors.

Advanced Call Queue Reporting & Interactive Dashboards

Powerfully Smart Queue Analytics for Webex Calling Customer Assist and Microsoft Teams Call Queues, Video Thumbnail
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ISI’s Queue Analytics Solution delivers end-to-end visibility into Microsoft Teams and Webex Calling environments—empowering organizations with KPI-driven dashboards, detailed queue performance reports, and deep insights into Auto Attendant and Call Queue activity to optimize customer experience and team efficiency.

ISI Analytics Queue Dashboard interface with a Microsoft Azure Marketplace availability badge.
ISI Analytics Queue Dashboard — now available on the Microsoft Azure Marketplace.

Microsoft Teams Queue Analytics

Advanced call queue reporting and manager dashboards for Microsoft Teams

  • Complete visibility into Teams Call Queues and Auto Attendants
  • Agent performance metrics and queue optimization insights
  • Contact center-grade analytics without the complexity
See Teams Queue Analytics
ISI Analytics Queue Dashboard displayed on a dark UI with a Webex App Hub logo in the corner.
ISI Analytics Queue Dashboard now available on the Webex App Hub.

Webex Customer Assist Analytics

Comprehensive queue performance analytics for Webex Calling call queues & hunt groups

  • First-of-its-kind reporting for Webex call queues and group call management
  • Enhanced reporting capabilities beyond native Webex Control Hub
  • Seamless integration with existing Webex infrastructure
See Webex Queue Analytics
ISI Analytics Queue Dashboard in a light user interface showing queue metrics, agent activity, and performance charts.
The ISI Analytics Queue Dashboard shown in a clean light user interface.

Manager & Agent Call Reporting Dashboards

Monitoring of agent status, call volumes, and queue performance

  • KPI-driven dashboards for proactive management decisions
  • Color-coded alerts and customizable performance thresholds
  • Up-to-the-minute agent activity and queue status tracking
See Call Reporting Dashboards
Sample call queue performance reports from ISI Analytics showing historical metrics, call handling trends, and detailed queue activity for Teams and Webex.
Examples of ISI Analytics performance reports for Microsoft Teams and Webex call queues.

Call Queue Performance Reports

Historical analytics and trending for call queue optimization

  • Detailed performance metrics and call journey analysis
  • Automated report scheduling and distribution
  • Data-driven insights for continuous improvement
See Queue Performance Reports

Enterprise-grade Call Reporting

10,000+
Active Call Queues
500M+
Calls Processed Monthly
Compliant
HIPAA & SOC 2 Type 2

Power Up Your Team With ISI Analytics

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IT & Voice Teams

Stop Wasting Time with Call Data, Get Back Hours of Your Day for Core Work

  • Technical insights and analytics for voice infrastructure management
  • Eliminate manual report compilation and data hunting
  • Get the visibility you need without learning another complex interface

ISI for Voice Teams

Call Center Operations

Dashboards & Reports that Improve Team Performance

  • Operational analytics and reporting for call center performance optimization
  • Monitor KPIs, identify training opportunities, and optimize staffing decisions
  • Real-time visibility into queue performance and agent productivity

ISI for Call Center Operations

Leadership CX Strategy

Quickly Assess CX Strategy, Reduce Costs and Generate Revenue

  • Executive-level insights for customer experience strategy and decision-making
  • ROI-focused analytics that tie call performance to business outcomes
  • Strategic intelligence to drive operational excellence and competitive advantage

ISI for CX Leaders

Call Detail Reporting Software to Unlock Your Call Data

Unlock powerful call insights across all your communication platforms. ISI’s CDR Reporting helps organizations simplify analytics, uncover usage trends, and drive smarter decisions—whether you’re on Cisco CUCM, Webex Calling, Microsoft Teams, or Avaya.

Call detail records for Cisco UCM

  • Enhanced reporting beyond native Cisco CAR capabilities
  • Hunt Group analytics and UCCX integration
  • Comprehensive call compliance and cost allocation

CDR for Webex Calling

  • Advanced reporting beyond Control Hub limitations
  • Integration with Webex Customer Experience
  • End-to-end caller journey analytics

CDR Reporting for MS Teams Phone

  • Enterprise-level insights for Teams calling activity
  • Meeting analytics and productivity metrics
  • Unlimited data retention and compliance support

Call Reporting for Avaya

  • Multi-platform visibility and consolidated reporting
  • Legacy system integration with modern analytics
  • Customizable dashboards and automated reporting

“ISI Analytics CDR Reporting dashboard showing call volumes, handling metrics, call type activity, long‑duration calls, and call direction trends.

We Get Results for Our Clients

The Challenge: A large healthcare system with 20,000 users needed to modernize their call routing strategy while reducing costs and maintaining service quality.

$500,000
Annual savings after switching to ISI
Large Healthcare System
40%
Reduction in annual licensing fees
20k
Users across 20 call queues
Visibility
Automated reports by department and queue
9 years
Call history data retention
ISI Analytics team standing together at Cisco Live in front of a display showcasing call queue analytics.
The ISI Analytics team representing our Queue Analytics solutions at Cisco Live.

Meet ISI

Read how we're innovating and helping change the way businesses communicate with their employees, customers, and partners, and meet the leadership team driving smarter UC analytics.
Learn about us

Simplify Your Call Analytics

Your team shouldn’t spend hours building dashboards when they could be making strategic decisions. ISI Analytics gives you complete call queue visibility from day one—no spreadsheets, no lengthy setup. Get the insights you need to drive performance and prove ROI to leadership.

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