Call Analytics for Microsoft Teams, Webex & Cisco

Get contact-center-grade insight without the cost or complexity of a contact center. ISI combines queue analytics, CDR reporting, and call accounting in one cloud platform.

Every call your organization makes and receives is data. ISI turns it into searchable history, call queue dashboards, and reports leadership actually reads — across Microsoft Teams, Webex Calling, Cisco UCM, and Avaya, on a single screen.

Trusted by organizations across healthcare, financial services, government/education, and retail sectors.

What is call analytics software?

Call analytics software collects the call data your phone system already generates — the call detail records (CDRs) and queue events — and turns it into dashboards, historical reports, and real-time metrics. It answers the questions native UC tools can’t: who called, who answered, how long callers waited, where calls were routed, how queues are performing, and what it all costs. Businesses use call analytics for customer experience, staffing, compliance, and call accounting. ISI does this across Microsoft Teams, Webex Calling, Cisco UCM, and Avaya — combining queue analytics and call detail reporting in one cloud platform.

Two ways teams use ISI call analytics

Call Queue Analytics →

Real-time dashboards and historical reporting for call queues, hunt groups, and auto attendants. Wait times, abandon rates, agent performance, and service levels for Microsoft Teams and Webex — call-center-grade visibility without a contact center.

Call Reporting Software (CDR) →

CDR reporting, call accounting, and cradle-to-grave call history across Cisco UCM, Webex Calling, Microsoft Teams, and Avaya. Long-term searchable archives, chargeback, and compliance. One platform, analytics for every call.

Enterprise-grade Call Analytics

10,000+

Active Call Queues

500M+

Calls Processed Monthly

Compliant

SOC 2 Type 2

See how customers close reporting gaps with ISI Analytics

"ISI was the only company that delivered on the promise of true Teams-native integration. The partnership has been fantastic! I'd advise everyone to give them a look."

Shane Stein

Director of Infrastructure & Cybersecurity
Valpak & Clipper Magazine

Powerful Call Analytics Software

Microsoft Teams Queue Analytics

Advanced call queue reporting and manager dashboards for Microsoft Teams

Complete visibility into Teams Call Queues and Auto Attendants
Agent performance metrics and queue optimization insights
Contact center-grade analytics without the complexity

Webex Customer Assist Analytics

Comprehensive queue performance analytics for Webex Calling call queues & hunt groups

First-of-its-kind reporting for Webex call queues and group call management
Enhanced reporting capabilities beyond native Webex Control Hub
Seamless integration with existing Webex infrastructure

Manager & Agent Call Reporting Dashboards

Monitoring of agent status, call volumes, and queue performance

KPI-driven dashboards for proactive management decisions
Color-coded alerts and customizable performance thresholds
Up-to-the-minute agent activity and queue status tracking

Call Queue Performance Reports

Historical analytics and trending for call queue optimization

Detailed performance metrics and call journey analysis
Automated report scheduling and distribution
Data-driven insights for continuous improvement

Power Up Your Team With ISI Analytics

IT & Voice Teams

Stop Wasting Time with Call Data, Get Back Hours of Your Day for Core Work

Technical insights and analytics for voice infrastructure management
Eliminate manual report compilation and data hunting
Get the visibility you need without learning another complex interface

Call Center Operations

Dashboards & Reports that Improve Team Performance

Operational analytics and reporting for call center performance optimization
Monitor KPIs, identify training opportunities, and optimize staffing decisions
Real-time visibility into queue performance and agent productivity

Leadership CX Strategy

Quickly Assess CX Strategy, Reduce Costs and Generate Revenue

Executive-level insights for customer experience strategy and decision-making
ROI-focused analytics that tie call performance to business outcomes
Strategic intelligence to drive operational excellence and competitive advantage

CDR Reporting Across Every UC Platform

Unlock powerful call insights across all your communication platforms. ISI’s CDR Reporting helps organizations simplify analytics, uncover usage trends, and drive smarter decisions—whether you’re on Cisco CUCM, Webex Calling, Microsoft Teams, or Avaya.

Call detail records for Cisco UCM

Enhanced reporting beyond native Cisco CAR capabilities
Hunt Group analytics and UCCX integration
Comprehensive call compliance and cost allocation

CDR for Webex Calling

Advanced reporting beyond Control Hub limitations
Integration with Webex Customer Experience
End-to-end caller journey analytics

CDR Reporting for MS Teams Phone

Enterprise-level insights for Teams calling activity
Meeting analytics and productivity metrics
Unlimited data retention and compliance support

Call Reporting for Avaya

Multi-platform visibility and consolidated reporting
Legacy system integration with modern analytics
Customizable dashboards and automated reporting

We Get Results for Our Customers

The Challenge: A large healthcare system with 20,000 users needed to modernize their call routing strategy while reducing costs and maintaining service quality.

$500,000

Annual savings after switching to ISI

Large Healthcare System

40%

Reduction in annual licensing fees

20k

Users across 20 call queues

Visibility

Automated reports by department and queue

9 years

Call history data retention

Meet ISI

Read how we're innovating and helping change the way businesses communicate with their employees, customers, and partners, and meet the leadership team driving smarter UC analytics.

Call analytics FAQs

What's the difference between call reporting and queue analytics?

Call reporting (CDR) covers every call your organization makes and receives — history, call accounting, and compliance. Queue analytics focuses on calls routed through queues, hunt groups, and auto attendants — wait times, abandon rates, agent performance, and service levels. ISI offers both, and many customers start with one and add the other.

Which UC platforms does ISI support?

ISI provides call analytics for Microsoft Teams, Webex Calling, Cisco UCM/UCCX, and Avaya — including mixed environments during a migration.

Do I need a contact center platform to get call-center-grade reporting?

No. ISI delivers contact-center-grade queue and call reporting on top of your existing Teams or Webex queues, without the cost or complexity of deploying a full contact center.

How much does ISI cost?

Pricing depends on platform, call volume, and modules. See pricing or talk to our team — most customers are surprised it costs far less than a contact center platform.

Simplify Your Call Analytics

Your team shouldn’t spend hours building dashboards when they could be making strategic decisions. ISI Analytics gives you complete call queue visibility from day one—no spreadsheets, no lengthy setup. Get the insights you need to drive performance and prove ROI to leadership.

Trusted by Professionals at