Cloud Security & Architecture

Trust ISI Analytics to keep your data secure. Our security policies and procedures are aligned with SOC 2, HIPAA, and GDPR. When you partner with ISI Analytics, you can rest easy knowing your data is secure. Our comprehensive security program includes:

  • Infrastructure Security
  • Organizational Security
  • Product Security
  • Internal Security
  • Data and Privacy Policies and Procedures

In addition, ISI Analytics software complies with the EU-U.S. Data Privacy Framework (EU-U.S. DPF), the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework (Swiss-U.S. DPF) regarding the collection, use, and retention of personal data transferred from the European Union, the UK, and Switzerland to the United States.

For more information, visit our Trust Center, a comprehensive repository of ISI Analytics security information.

ISI Analytics Trust Center Explore the Product
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Trusted, Reliable, and Secure

Infortel Select is deployed via the secure, enterprise-grade Microsoft Azure cloud data center environment. Our infrastructure includes advanced security features, industry compliance certifications and periodic audits, and extensive data integrity and privacy protection. Data collection, storage, and end-user access are all designed and managed to minimize risk while and maximizing data usability.

Security Features

Encryption

Encrypted data collection via SFTP and encrypted cloud storage on Microsoft Azure

Network Security

ISI deploys firewalls, intrusion detection, intrusion prevention, web application gateways, and web application firewalls to ensure the security and integrity of data

SAML SSO 2.0

Application security is maintained via secure sign-on methods, including SAML 2.0 or MFA via email, SMS, or authentication app

System Monitoring

An enterprise-wide management system monitors all servers and network components for availability and failures. Alerts are monitored 24x7 by ISI’s highly trained personnel

Secure Development

We employ a secure development lifecycle to ensure the security of our software. From the design and development process to code and vulnerability review, security is top priority from start to finish

Backups & Recovery

All data is backed up daily to a geographically distinct data center. ISI offers a stated 24-hour Recovery Time Objective (RTO) and a 24-hour Recovery Point Objective (RPO)

Explore ISI’s Data Security White Paper

Data Center Security

Infortel Select services are deployed via Azure, Microsoft’s state of the art, SSAE16 SOC 2 audited, highly-redundant service which provides ISI with a highly-available and secure, 24x7 monitored, and redundant environment.

Encrypted Data in Motion & at Rest

All data traversing the ISI network remains encrypted at all times and data at rest is also encrypted using an AES 256-bit methodology.

FAQs

The following types of Personal information may be collected, stored, and reported upon: 

  • Company Name 
  • Organizational Hierarchy 
  • Department Name 
  • Employee Name 
  • Employee Title 
  • Employee email address 
  • Employee UPN 
  • Employee Telephone Number, Extension Number, or SIP URI 

Call Detail Records include call date, call time, call duration, internal party name and telephone number, extension or SIP URI, telephone number dialed, calling party number, city state and country of call destination or origin.

The ISI customer owns all data provided. At the end of any contract or agreement, the customer is given the choice of having ISI return the data in machine readable format prior to destruction. All data will be deleted using NIST 800-88 standards.

ISI does not own or control any of the information it processes on behalf of ISI’s customers. All information is owned and controlled by ISI’s customers. In this capacity ISI receives information transferred and acts as a processor on behalf of its customer. ISI’s customers retain ownership and remains the data controller.

All data is backed up daily to a geographically distinct data center. In addition to regular backups, ISI uses Azure Site Recovery to replicate all data continuously to the backup region. All backups remain encrypted in transit and at rest. ISI tests restoration of backups quarterly. ISI offers a stated twenty-four-hour Recovery Time Objective (RTO) and a twenty-four-hour Recovery Point Objective (RPO).

Received and processed data is stored locally within the ISI data center. All data is encrypted. ISI uses an Azure Platform Key to encrypt data. The keys are rotated annually or on-demand in case of a suspected breach. All data is replicated three times within the data center.

All data retention periods are defined by the statement of work signed between ISI and the customer. Our standard retention policy includes thirteen months of storage. Additional storage may be purchased at an additional cost. Each night, older data is deleted. The ISI customer owns all data provided. At the end of any contract or agreement, the customer is given the choice of having ISI return the data in machine readable format prior to destruction. All data will be deleted using NIST 800-88 standards.

Yes. All data is encrypted in transit and at rest. In general, we have two methods of retrieving data from telephone systems. Some customer systems (such as Cisco Unified Communications Manager) can natively push data via SFTP to ISI. In other cases, ISI provides software or hardware that can push data to ISI using SFTP
In the case of Microsoft Teams or Cisco Webex, ISI retrieves data via an API provided by the vendor. In these cases, ISI retrieves data via HTTPS. Regardless of the method, all data is encrypted in transit.
Once ISI receives the data, all data is encrypted at rest in the ISI environment using AES-256.

Experience the power of ISI Analytics

Unified Communications has changed telecom and the ways we communicate. To secure the CDR reporting and data analytics visibility you need to access and use trapped call data, manage telecom infrastructure, monitor customer experience and employee productivity, and secure historical records, you need the power of ISI Analytics.

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