Available on the following platforms (Zoom coming in 2024)
Powerful Call Queue Reporting
ISI Queue Analytics offers unparalleled insights into call queue performance, seamlessly integrating with Cisco, Webex and Microsoft Teams. It provides a cost-effective solution to oversee call handling, wait time management, and overall customer experience without the complexity of traditional contact center infrastructure.
Real-time Dashboard Views
Supervise agent productivity and performance in real-time and make sure your teams are hitting their KPIs.
Live Queue Summary
Real-time reporting visibility, including calls in queue; agent availability; call abandon rate; and more.
Agent Status
Monitor agent productivity, including current status, time in that status, calls handled, and more.
Daily & Hourly Statistics
Access critical call performance data refreshed in real-time. Total number of calls, calls handled, calls abandoned, call queue times, and service level – it’s all there. Drill down further to secure hour-of-day details for each call.
On-Demand Reports
Generate on-demand reports with just a couple of clicks. From high-level department views down to specific, detailed reports for each individual agent and call.
Microsoft Teams Call Queue Reporting
ISI's integration with Microsoft Teams enables advanced queue reporting that go beyond what you get from Microsoft natively.
Teams ReportingWebex Group Call Management
Break free of the native reporting limitations from Webex Control Hub by adding ISI Queue Analytics.
Webex ReportingCUCM Hunt Groups & Queues
With ISI reporting you gain call center-like dashboards of call data for agent and queue performance.
Cisco UCM ReportingStreamline operations, improve your bottom line.
Unlock the full potential of your Cisco, Microsoft Teams and Webex calling platforms with ISI Queue Analytics by leveraging the Call Queue capabilities natively available.
Enhanced Decision-Making
Gain strategic insights from detailed call analytics, enabling informed planning and resource allocation.
Optimized Operations
Utilize real-time data to streamline call handling processes, improving efficiency and customer satisfaction.
CX Performance Insight
Access critical metrics for evaluating customer service efficiency and team performance, fostering continual improvement.
Seamless Technical Integration
Benefit from a system that integrates smoothly with existing platforms like Cisco Webex and Microsoft Teams, ensuring technical efficiency.
Advanced Call Management
Empower your team with tools for effective call queue management, from intelligent routing to quality monitoring.
Call Center Metrics Without a Contact Center
Explore Further
Want to learn more about the Infortel Select solution? Check the ISI Resource Center for a trove of helpful information on such topics as CDR, data analytics, unified communications, and more. Don’t see what you are looking for? Drop us a note at: sales@isi-info.com.
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