Available on the following platforms (Zoom coming in 2025)
Powerful Call Queue Reporting
ISI Queue Analytics offers unparalleled insights into call queue performance, seamlessly integrating with Microsoft Teams and Webex Customer Experience Essentials. It provides a cost-effective solution to oversee call handling, wait time management, and overall customer experience without the complexity of traditional contact center infrastructure.
Daily & Hourly Statistics
Access critical call performance data refreshed. Total number of calls, calls handled, calls abandoned, call queue times, and service level – it’s all there. Drill down further to secure hour-of-day details for each call.
On-Demand Reports
Generate on-demand reports with just a couple of clicks. From high-level department views down to specific, detailed reports for each individual agent and call.
Microsoft Teams Call Queue Reporting
ISI Analytics' integration with Microsoft Teams enables advanced queue reporting with beyond what you get from Microsoft natively.
Teams ReportingWebex Group Call Management
Break free of the native reporting limitations from Webex Control Hub by adding Queue Analytics by ISI Analytics.
Webex ReportingCUCM Hunt Groups & Queues
With ISI Analytics reporting you gain call center-like dashboards of call data for agent and queue performance.
Cisco UCM ReportingStreamline operations, improve your bottom line.
Unlock the full potential of your Cisco, Microsoft Teams and Webex calling platforms with ISI Queue Analytics by leveraging the Call Queue capabilities natively available.
Enhanced Decision-Making
Gain strategic insights from detailed call analytics, enabling informed planning and resource allocation.
Optimized Operations
See the right data to streamline call handling processes, improving efficiency and customer satisfaction.
CX Performance Insight
Access critical metrics for evaluating customer service efficiency and team performance, fostering continual improvement.
Seamless Technical Integration
Benefit from a system that integrates smoothly with existing platforms like Microsoft Teams and Webex CX Essentials ensuring technical efficiency.
Advanced Call Management
Empower your team with tools for effective call queue management, from intelligent routing to quality monitoring.
Explore Further
Want to learn more about the ISI Analytics solution? Check out our Resource Center for the latest product information. Don’t see what you are looking for? Drop us a note at: sales@isianalytics.com.
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