ISI Analytics at WebexOne 2026: Let’s Talk Queue Intelligence for Webex
Schedule a Meetup with the ISI Team We’re excited to announce that ISI Analytics is once again a proud sponsor of WebexOne 2026, taking place October 5-8 in Austin, Texas. WebexOne brings together collaboration, customer experience, AI, and technology leaders from around the world, and we’re looking forward to connecting with customers, partners, and the
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When Growth Brings More Calls: How One Hospice and Home-Health Provider Gained Visibility Across Microsoft Teams
Queue-level insight. Smarter staffing decisions. Scalable visibility as care expands. Growth is good news — until your call volume outpaces your visibility. For one regional hospice and home-health provider, launching a home health program and expanding into six new counties meant a lot more calls moving through Microsoft Teams every day. Calls were
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From Cisco Live to QPI: Moving from Queue Reporting to Queue Intelligence
Cisco Live 2026 gave us the opportunity to connect with customers, partners, and the broader collaboration community around a shared challenge: Teams are managing more queues, more data, and more complexity than ever before—but still struggling to answer a simple question: What should I do next? At the event, that conversation centered around a
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When Call Data Becomes Critical: A Smarter Way to Unify Analytics Across Enterprise Healthcare
Compliance-ready visibility. Cross-platform insight. Faster answers across teams. Healthcare organizations are managing increasingly complex communication environments as they expand across locations, integrate contact center platforms, and support a growing number of stakeholders. Many rely on a mix of Cisco UC platforms and contact center solutions like Genesys to power both internal collaboration and patient interactions.
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From Reporting to Operational Intelligence: Introducing the Queue Performance Index (QPI)
At Cisco Live 2026 in Las Vegas, Jason Forehand took the stage to share where we believe queue analytics is heading — and to introduce a concept we think changes how operations teams manage customer experience: the Queue Performance Index, or QPI. For years, ISI Analytics has helped organizations understand what happens inside their
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Microsoft Teams GCC Compatibility: What Government Organizations Should Know
As U.S. government agencies continue modernizing communications, Microsoft Teams Government Community Cloud (GCC) has become a critical platform for secure collaboration and calling. One of the most common questions agencies ask during a migration is whether their third‑party solutions will continue working in a GCC environment. The short answer: they can—if they’re built the
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ISI Analytics Returning to Cisco Live 2026: Queue Intelligence in Action
ISI Analytics is excited to return to Cisco Live 2026, taking place May 31–June 4 in Las Vegas, as part of the Collaboration Village. Cisco Live remains one of the most important events of the year for collaboration, calling, and customer experience teams. It’s where customers, partners, and Cisco teams come together to share
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Office Hours Recap: User Management & Group Management in ISI Analytics
In this Office Hours session, the ISI Analytics Customer Success team walks through User Management and the new Group Management module in ISI Analytics. Learn how to manage users and permissions in ISI Analytics—including how to use the new Group Management feature to simplify reporting access. These tools make it easier to maintain secure access,
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Unlock Advanced Reporting and Dashboard Insights Beyond Your Existing Calling Platform’s Reporting Tools
Boost operational efficiency, enhance employee productivity, and elevate customer experience with robust analytics, customized reporting, and advanced features that go beyond native UC analytics.
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Using Power BI for Call Queue Reporting: What Teams Learn After the First Dashboards Are Built
As companies deploy cloud calling platforms like Microsoft Teams and Webex Calling Customer Assist, demand for call visibility increases quickly. What starts as a simple reporting need—basic call counts, missed calls, usage—quickly evolves into deeper operational questions: Why are callers abandoning? Which queues are overloaded? Where are callers getting stuck? How well are agents
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