For IT & Voice Teams

IT & Voice Teams Need Better UC Analytics

With ISI, you can unlock smarter analytics across your UC tools.

Stop being the reporting bottleneck. Start being the UC analytics hero. ISI transforms your voice infrastructure management with automated, audit-ready reporting across Teams, Webex, CUCM, and hybrid environments.

 

The Problem: Manual Reporting in a Multi-Platform World

As a Voice Admin, UC Engineer, or IT Operations professional, you’re the backbone of your organization’s communications infrastructure—ensuring call queues run smoothly, users are provisioned correctly, and reporting is accurate and on time. But native platforms like Teams Admin Center, Webex Control Hub, and Cisco CAR haven’t kept up, forcing you into hours of manual data stitching, CSV exports, and Excel formatting just to answer simple SLA requests.

Native platforms make reporting difficult

When you’re trying to pull data across UC platforms, Teams Admin Center, Webex Control Hub, and Cisco CAR can create more problems than they solve:

  • Limited historical data: 28 days for Teams, 3 months for Webex – insufficient for trend analysis or compliance requirements
  • Fragmented databases: No unified view across platforms during migrations or in hybrid environments
  • Manual Excel work: Hours of data manipulation that introduces errors and delays critical reporting
  • Binary access controls: You become the gatekeeper for every data request from department managers

How ISI Analytics Transforms Your UC Operations

Proven Results from ISI Queue Analytics

90%
Reduction in call queue reporting prep time
70%
Decrease in internal reporting requests, freeing IT staff for strategic initiatives
100+
Hours saved annually per IT team member on manual reporting tasks
$25k
Annual cost savings in IT staff time previously spent on reporting

Automated, Audit-Ready Reporting

13+ months of historical data vs. native 28-day limitations

Scheduled exports delivered automatically to department stakeholders

Normalized data across Teams, Webex, CUCM, and Avaya platforms

Pre-built templates for common requests

"During our Teams migration, ISI gave us unified reporting across CUCM and Teams. Leadership could track adoption progress in real-time instead of waiting for weekly manual reports. It completely changed how we managed the transition. "

— Voice Engineer, Fortune 500 Financial Services

Cross-Platform Migration Support

Side-by-side platform comparison to track adoption rates

Extension-level usage tracking to identify training needs

Consistent KPIs across old and new systems

Single source of truth for leadership reporting

ISI analytics call Queue Dashboard -light mode
"The automated scheduling feature alone saved our team 15+ hours per week. Department managers get their queue reports automatically, and we can focus on optimization instead of Excel manipulation. "

— UC Administrator, Healthcare System

Role-Based Access That Actually Works

Department-specific dashboards eliminate constant data requests

Queue-level filtering so managers see only their teams

Customizable permissions without IT overhead

Self-service reporting that reduces your ticket volume

how to add user to queue

See ISI Analytics in Your Environment

Get a technical walkthrough of ISI's integration with your specific UC platform mix and see automated reporting in action.

Schedule a Technical Demo Talk to UC Expert