Queue Analytics Pricing
Choose the plan that's right for your team
Basic
Queue analytics for small teams
/mo includes up to 3 queues
- Maximum 3 queues
- Queue analytics dashboard
- Manager/agent access
- 90-day data retention
- Queue monitoring
- Queue detail reports
- Agent detail reports
- Outbound calling visibility
- SAML 2.0 SSO
- Data retention beyond 90 days
- Summary reports
- Managed services
Essentials
Advanced queue analytics for growing organizations
/mo for the first 3 queues
Additional queues $25/mo
- Everything in Basic, plus:
- Up to 50 queues
- 400-day data retention
- Queue summary view
- Agent summary view
- Outbound calling visibility
- SAML 2.0 SSO
- Data retention beyond 400 days
- Managed services
Professional
A complete queue management solution
/mo for the first 3 queues
Additional queues $35/mo
- Everything in Essentials, plus:
- Up to 500 queues
- Full agent productivity tracking
- Agent inbound/outbound calling
- Data retention up to 7 Years (Add-on)
- SAML single sign-on (Add-on)
- Managed services (Add-on)
Enterprise
Comprehensive queue and call analytics
Contact us for pricing
- Everything in Professional, plus:
- No limit on queue licenses
- CDR dashboards (non-queue)
- CDR reporting
- Department cost allocation & chargeback
- Compliance CDR capture
ISI Analytics gathers and analyzes data from Microsoft Teams and Webex, transforming raw call information into actionable insights about activity and performance. With its intuitive interface and built-in reporting tools, users can easily explore detailed reports, search and filter data, and use these insights to enhance their overall Teams and/or Webex calling experience.
During implementation, a customer’s Teams Administrator grants permission and provides account credentials to allow the ISI Cloud Analytics application to access call and user data directly from the Microsoft Cloud. ISI takes it from there.
Yes. The solution comes with a menu of pre-defined reports aligned around the most popular business needs as well as an end-user customizable report designer to modify standard reports or create new reports from scratch.
Featured Resources
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