Unlock the Full Power of Microsoft Teams Reporting & Analytics
- While native Microsoft Teams reporting offers basic call records and activity summaries, ISI Analytics provides in-depth insights into caller journey metrics, including Microsoft Teams call queues and auto attendants.
- With customizable dashboards, users gain reporting flexibility, offering detailed views of team productivity, individual user performance, and actionable insights to improve customer experience.
Elevate Webex Control Hub Reporting
- Native Webex Calling analytics in Control Hub offers basic call summaries and user activity but falls short in delivering detailed insights into call queues, call center-like metrics, or customizable reports.
- ISI Analytics enhances the data with comprehensive reporting on queue performance, department-level metrics, and advanced security and compliance features.
- With ISI, organizations to scale their reporting, customize alerts, and integrate analytics into their operational workflows, driving better decision-making and operational efficiency.
Supercharge Cisco Reporting
- Cisco UCM’s native reporting tools provide essential but limited insights into call records and billing reports.
- ISI Analytics offers a more robust solution, including enhanced cost allocation features, queue monitoring, and departmental breakdowns for a complete view of call activity.
- ISI Analytics’ robust Cisco UCM insights enable businesses to measure productivity, identify call trends, and optimize resource allocation. ISI Analytics also integrates with other communication tools, offering a centralized platform for more comprehensive and actionable data.
Simplify Your Call Analytics
Your team shouldn’t spend hours building dashboards when they could be making strategic decisions. ISI Analytics gives you complete call queue visibility from day one—no spreadsheets, no lengthy setup. Get the insights you need to drive performance and prove ROI to leadership.
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