About Us – ISI

About ISI Analytics

At ISI Analytics, our mission is to help organizations transform raw unified communications data—from CDRs to call queues—into actionable insights that drive performance and business outcomes. Whether it’s enterprise-grade CDR reporting or comprehensive analytics, our solutions eliminate complexity and deliver cradle-to-grave visibility across platforms like Cisco, Webex Calling, Microsoft Teams, and Avaya. With powerful dashboards, fast reporting, and intuitive tools tailored to your KPIs, ISI empowers teams to make smarter decisions, increase responsiveness, and scale with confidence.

Leadership Team

It takes a great team to serve great customers and ISI's leadership team is among the best in the industry.

Chris Welch

CEO

Jacqui Buchanan

Human Resources

Sue Magliano

Director, Business Operations

Matt Borgert

Director, Cloud Operations

Simplify Your Call Analytics

Your team shouldn’t spend hours building dashboards when they could be making strategic decisions. ISI Analytics gives you complete call queue visibility from day one—no spreadsheets, no lengthy setup. Get the insights you need to drive performance and prove ROI to leadership.

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