Cisco Call Analytics

Optimizing Call Insights for Cisco Users:

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Cisco Hunt Group Analytics

Cisco Hunt Groups Reporting

Identify peak traffic times, monitor real-time agent status and detailed call reporting, facilitate better management of resources and optimization of caller experiences. ISI Analytics enhances Cisco's Hunt Group capabilities with call queue reports, agent performance, and call detail records — all available with real time metrics and historical data packed in an intuitive user interface.

Hunt Group Reporting

Real-time Dashboard & Metrics

Call queue analytics is a cost-effective solution to leverage contact center insights, without the complexity and expense of a traditional call center infrastructure. ISI's combines Cisco Hunt Groups and Native Call Queuing with powerful queue analytics so businesses can create enhanced reporting and analytics dashboards to call reporting and agent productivity.

NCQ Analytics

Power up your Cisco UCM Reporting

Compare what you get from ISI vs Cisco CAR

Feature	Native Reporting	ISI Analytics
Data Retention	Limited retention period	No limitation on data retention, offers 13+ months of call detail retention
Cradle-to-Grave Call Tracking	Not available	Complete visibility of call path and transfers from start to finish
Custom Report Creation	Limited customization options, predefined templates only	Flexible reporting templates with customizable columns, fields, and summary levels
Real-time Analytics	Primarily historical reporting	Real-time dashboards and metrics for immediate visibility
Hunt Group Reporting	Basic historical reporting	Enhanced capabilities including real-time agent status, peak traffic times, detailed call reporting
Security and Access Control	Basic admin access	Role-based security with controlled access rights for different business units
Integration Capabilities	Limited integration options	Supports multi-platform reporting (CUCM, CUBE, SBC, UCCX) and API access
Automated Alerts	Basic alerting	Definable CDR alarms with email & text messaging to designated recipients

Cisco CDR reporting & analytics, evolved.

Powerful reporting across industry applications.

Infortel Select provides visibility into all corporate telecom activity for most general businesses as well as incorporating industry-specific capabilities for healthcare, financial services, the public sector, and retail.
 
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Advanced Cisco CUCM CDR Reporting Software

Unlock raw call data

Normalize raw data from each source into powerful, meaningful, and usable information.

Reduce network costs

Complete telecom infrastructure visibility to reduce net telecom expenses by right-sizing conventional trunk facilities and identifying and eliminating telecom misuse and abuse.

Maintain call compliance

Complete historical call activity visibility and fast, flexible, and on-demand ad hoc search tools.

Monitor UC adoption

Device-level call tracking and reporting, softphone adoption, and used/unused device management.

Get better Cisco call reporting data.

Reach out to our sales team to see how Infortel Select will help you improve your call reporting operations — everything from compliance to user adoption and performance.

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Use Cases

Save money with better usage data

Infortel Select helps you truly understand your telecom usage and expense, so you make the most intelligent, and profitable, business decisions. Allocate variable usage costs, fixed equipment costs and one-time charges, see your telecom spend broken out across your organization, and get the most value from your telecom system.

Call accounting

Improve customer experience

Infortel Select provides organizations with call metrics and visibility essential for continual improvement. Reveal leaders and low performers within workgroups that make or receive calls, and monitor call volumes to ensure appropriate staffing.

Call center-like metrics

Compliance, simplified

You need complete call activity visibility and fast, flexible, and on-demand ad hoc search tools. Infortel Select delivers historical call information in seconds, saving you time & money, making call compliance a lot less scary.

Call compliance

Webex Call Reporting

Take your call accounting and analytics needs to the cloud. Get reports for call accounting, utilization, traffic analysis, and cost allocation, all tailor made for your enterprise. Get Infortel Select on the Webex App Hub and start getting more visibility into your Webex Calling activity.

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Learn more about our Cisco reporting software

Check out these resources to learn more about Infortel Select and how it can help your organization.

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ISI Queue Analytics

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ISI Queue Analytics

Fact Sheet

Boost employee productivity & deliver delightful caller experiences

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Fact Sheet

Hidden telecom costs can take a big slice and leave you in the dark about usage

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Fact Sheet

Simplify compliance with complete call activity visibility & fast, flexible, on-demand ad hoc search tools

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Experience the power of ISI's Cisco UCM call reporting

Get advanced hunt group insights with ISI’s enhanced reports—offering call center-level analytics without the high Contact Center costs. ISI Analytics provides comprehensive Cisco Hunt Group reporting, boosting agent productivity, enhancing caller experience, streamlining cost allocation, and ensuring compliance with call history requirements. Transform your call operations and avoid unnecessary expenses with ISI Analytics.  
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