Cisco Call Reporting & Analytics for Call Manager (CUCM)

Enterprise-grade Cisco CDR reporting software, hunt group analytics, and cradle-to-grave visibility

Unlock the true value of your Cisco Unified Communications environment. Infortel Select is the premier Cisco call reporting software layer that transforms raw Cisco Call Manager (CUCM) and UCCX call detail records into actionable business intelligence. Get real-time dashboards, cradle-to-grave journey tracking, call accounting, and compliance archives. Call center–like reporting without the expense and complexity of a full CCaaS deployment.

 

Enhanced Cisco Call Reporting

 
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cucm cdr reporting dashboard with cisco logo

Optimizing Call Insights for Cisco Users:

What is Cisco CDR reporting?

Cisco CDR reporting (Call Detail Record reporting) is the process of collecting, processing, and normalizing the raw call data generated by Cisco Unified Communications Manager (CUCM) and Cisco Unified Contact Center Express (UCCX). Each Cisco CDR contains critical call metadata, including originating and terminating parties, timestamps, call duration, routing paths, and disconnect reasons.

While native tools like Cisco CAR offer basic historical data buried in technical interfaces, ISI’s Cisco call reporting software transforms raw CDRs into searchable archives, automated cost-allocation reports, and intuitive dashboards designed for business stakeholders.

Call Handling Hunt Group

Cisco Hunt Groups Reporting

Identify peak traffic times, monitor real-time agent status and detailed call reporting, facilitate better management of resources and optimization of caller experiences. ISI Analytics enhances Cisco's Hunt Group capabilities with call queue reports, agent performance, and call detail records — all available with real time metrics and historical data packed in an intuitive user interface.

Hunt Group Reporting
cucm cdr software dashboard

Real-time Dashboard & Metrics

Call queue analytics is a cost-effective solution to leverage contact center insights, without the complexity and expense of a traditional call center infrastructure. ISI's combines Cisco Hunt Groups and Native Call Queuing with powerful queue analytics so businesses can create enhanced reporting and analytics dashboards to call reporting and agent productivity.
NCQ Analytics

Feature comparison

Power up your Cisco UCM Reporting

Compare what you get from ISI vs Cisco CAR

Feature

Native Reporting

ISI Analytics
Data Retention
Limited retention period
No limitation on data retention, offers 13+ months of call detail retention
Cradle-to-Grave Call Tracking
Not available
Complete visibility of call path and transfers from start to finish
Custom Report Creation
Limited customization options, predefined templates only
Flexible reporting templates with customizable columns, fields, and summary levels
Real-time Analytics
Primarily historical reporting
Real-time dashboards and metrics for immediate visibility
Hunt Group Reporting
Basic historical reporting
Enhanced capabilities including real-time agent status, peak traffic times, detailed call reporting
Security and Access Control
Basic admin access
Role-based security with controlled access rights for different business units
Integration Capabilities
Limited integration options
Supports multi-platform reporting (CUCM, CUBE, SBC, UCCX) and API access
Automated Alerts
Basic alerting
Definable CDR alarms with email & text messaging to designated recipients

Cisco CDR reporting & analytics, evolved.

webex call reporting dashboard

Powerful reporting across industry applications.

Infortel Select provides visibility into all corporate telecom activity for most general businesses as well as incorporating industry-specific capabilities for healthcare, financial services, the public sector, and retail.
 
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Advanced Cisco CUCM CDR Reporting Software

Unlock raw call data

Normalize raw data from each source into powerful, meaningful, and usable information.

Reduce network costs

Complete telecom infrastructure visibility to reduce net telecom expenses by right-sizing conventional trunk facilities and identifying and eliminating telecom misuse and abuse.

Maintain call compliance

Complete historical call activity visibility and fast, flexible, and on-demand ad hoc search tools.

Monitor UC adoption

Device-level call tracking and reporting, softphone adoption, and used/unused device management.


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extended infortel select cisco cucum reporting dashboard
webex control hub analytics

Migrate to Webex, Keep Your Reporting Intact

Modernize your Cisco environment with a seamless transition from CUCM to Webex Calling — and keep full reporting, analytics, and call‑journey visibility intact throughout your migration. ISI ensures you don’t lose insight before, during, or after the move.
Learn About Migrating

Get better Cisco call reporting data.

Reach out to our sales team to see how Infortel Select will help you improve your call reporting operations — everything from compliance to user adoption and performance.

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Use Cases

isi, a cisco developer and solution partner

Save money with better usage data

Infortel Select helps you truly understand your telecom usage and expense, so you make the most intelligent, and profitable, business decisions. Allocate variable usage costs, fixed equipment costs and one-time charges, see your telecom spend broken out across your organization, and get the most value from your telecom system.

Call accounting

Improve customer experience

Infortel Select provides organizations with call metrics and visibility essential for continual improvement. Reveal leaders and low performers within workgroups that make or receive calls, and monitor call volumes to ensure appropriate staffing.

Call center-like metrics

Compliance, simplified

You need complete call activity visibility and fast, flexible, and on-demand ad hoc search tools. Infortel Select delivers historical call information in seconds, saving you time & money, making call compliance a lot less scary.

Call compliance

Learn more about our Cisco reporting software

Check out these resources to learn more about Infortel Select and how it can help your organization.

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Video

ISI Queue Analytics

Fact Sheet

Boost employee productivity & deliver delightful caller experiences

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Fact Sheet

Hidden telecom costs can take a big slice and leave you in the dark about usage

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Fact Sheet

Simplify compliance with complete call activity visibility & fast, flexible, on-demand ad hoc search tools

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Experience the power of ISI's Cisco UCM call reporting

Get advanced hunt group insights with ISI’s enhanced reports—offering call center-level analytics without the high Contact Center costs. ISI Analytics provides comprehensive Cisco Hunt Group reporting, boosting agent productivity, enhancing caller experience, streamlining cost allocation, and ensuring compliance with call history requirements. Transform your call operations and avoid unnecessary expenses with ISI Analytics.  
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