Optimizing Call Insights for Cisco Users:
What is Cisco CDR reporting?
Cisco CDR reporting (Call Detail Record reporting) is the process of collecting, processing, and normalizing the raw call data generated by Cisco Unified Communications Manager (CUCM) and Cisco Unified Contact Center Express (UCCX). Each Cisco CDR contains critical call metadata, including originating and terminating parties, timestamps, call duration, routing paths, and disconnect reasons.
While native tools like Cisco CAR offer basic historical data buried in technical interfaces, ISI’s Cisco call reporting software transforms raw CDRs into searchable archives, automated cost-allocation reports, and intuitive dashboards designed for business stakeholders.
Feature comparison
Power up your Cisco UCM Reporting
Compare what you get from ISI vs Cisco CAR
Feature |
Native Reporting |
ISI Analytics |
|---|---|---|
| Data Retention |
Limited retention period
|
No limitation on data retention, offers 13+ months of call detail retention
|
| Cradle-to-Grave Call Tracking |
Not available
|
Complete visibility of call path and transfers from start to finish
|
| Custom Report Creation |
Limited customization options, predefined templates only
|
Flexible reporting templates with customizable columns, fields, and summary levels
|
| Real-time Analytics |
Primarily historical reporting
|
Real-time dashboards and metrics for immediate visibility
|
| Hunt Group Reporting |
Basic historical reporting
|
Enhanced capabilities including real-time agent status, peak traffic times, detailed call reporting
|
| Security and Access Control |
Basic admin access
|
Role-based security with controlled access rights for different business units
|
| Integration Capabilities |
Limited integration options
|
Supports multi-platform reporting (CUCM, CUBE, SBC, UCCX) and API access
|
| Automated Alerts |
Basic alerting
|
Definable CDR alarms with email & text messaging to designated recipients
|
Real-time Dashboard & Metrics
Cisco CDR reporting & analytics, evolved.
Cradle-to-Grave Analytics: Follow the entire call journey
- Uncover Bottlenecks: Instantly pinpoint where calls drop, why callers get stuck in transfer loops, and which departments experience excessive hold times.
- Resolve Customer Disputes: When a customer reports being transferred repeatedly or waiting on hold for hours, pull up the entire cradle-to-grave call sequence in seconds.
- Unified Path Tracking: Seamlessly track calls across CUCM hunt groups, auto attendants, softphones, and external transfers in one unbroken timeline.
Cisco Call Analytics & Hunt Group Reporting
Powerful reporting across industry applications.
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Advanced Cisco Call Reporting Features
Call queue analytics is a cost-effective solution to leverage contact center insights, without the complexity and expense of a traditional call center infrastructure. ISI combines Cisco Hunt Groups and Native Call Queuing with powerful queue analytics so businesses can create enhanced reporting and analytics dashboards to call reporting and agent productivity.
Telecom Call Accounting & Cost Allocation
Infortel Select helps you take control of your telecom spend. Allocate variable usage costs, fixed equipment fees, and one-time charges across departments, branches, or tenants to eliminate waste, abuse, and unallocated expenses.
Call Compliance & Unlimited Historical Archiving
Streamline compliance audits with fast, on-demand ad-hoc search across any call attribute (originating/terminating number, user ID, department, or queue). Overcome native retention limits with long-term, encrypted archiving.
Device Utilization & UC Adoption Tracking
Track technology adoption across your Cisco ecosystem. Monitor softphone usage, track device-level call activity, and identify underutilized or abandoned hardware facilities to right-size your trunks and license spend.
Automated Telecom Security & Toll Fraud Alerts
Set automated triggers and notifications for high-risk call activity. Get instant text or email alerts for 911 emergency calls, international dialing spikes, after-hours abuse, or potential toll fraud.
Migrating from Cisco CUCM to Webex Calling or Microsoft Teams?
Ready to Unlock the Power of Your Cisco Call Data?
Reach out to our sales team to see how Infortel Select will help you improve your call reporting operations — everything from compliance to user adoption and performance. Transform your Cisco CUCM call operations with enterprise CDR reporting, hunt group analytics, and cradle-to-grave visibility.
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Use Cases
Save money with better usage data
Infortel Select helps you truly understand your telecom usage and expense, so you make the most intelligent, and profitable, business decisions. Allocate variable usage costs, fixed equipment costs and one-time charges, see your telecom spend broken out across your organization, and get the most value from your telecom system.
Call accountingImprove customer experience
Infortel Select provides organizations with call metrics and visibility essential for continual improvement. Reveal leaders and low performers within workgroups that make or receive calls, and monitor call volumes to ensure appropriate staffing.
Call center-like metricsCompliance, simplified
You need complete call activity visibility and fast, flexible, and on-demand ad hoc search tools. Infortel Select delivers historical call information in seconds, saving you time & money, making call compliance a lot less scary.
Call complianceLearn more about our Cisco reporting software
Check out these resources to learn more about Infortel Select and how it can help your organization.
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Experience the power of ISI's Cisco UCM call reporting
Get advanced hunt group insights with ISI’s enhanced reports—offering call center-level analytics without the high Contact Center costs. ISI Analytics provides comprehensive Cisco Hunt Group reporting, boosting agent productivity, enhancing caller experience, streamlining cost allocation, and ensuring compliance with call history requirements. Transform your call operations and avoid unnecessary expenses with ISI Analytics. Talk to Sales Start a Free Trial
Cisco Call Reporting Software FAQs
Cisco CDR (Call Detail Record) is the raw text log generated by CUCM containing metadata for every call. Cisco CAR (CDR Analysis and Reporting) is Cisco’s basic built-in reporting tool. ISI replaces the clunky CAR interface with Infortel Select, a powerful Cisco call reporting software that turns raw CDRs into interactive dashboards, compliance archives, and automated reports.
Yes. Infortel Select tracks every call’s entire journey from the initial ring on an auto attendant or hunt group through all transfers, holds, and redirects to the final disconnect reason, providing complete cradle-to-grave visibility in a single view.
Yes. By pairing Cisco CUCM hunt groups and native queuing with ISI Analytics, you get contact center-style KPIs: such as abandonment rates, agent occupancy, average handle times, and real-time queue status at a fraction of the cost of a full UCCX deployment.
While native Cisco systems often overwrite or purge CDR logs due to local storage limits, ISI provides 13 months of standard data retention with optional unlimited historical archiving for long-term regulatory compliance.