December 2022 #
Release Date: 2022-12-14
Support for Single Logoff
In addition to support Single Sign on (SSO), we now support Single Logoff (SLO). With single logoff, the system will sign users out of all sessions in the users’ Identity Provider for enhanced security.
Continued Enhancements to Webex Queue Reporting
We continue to enhance our Webex queue reporting to provide users with the tools they need to better manage their Webex call queues.
November 2022 #
Release Date: 2022-11-16
General Maintenance
We’ve made general performance and user experience improvements.
October 2022 #
Release Date: 2022-10-26
Enhancements
We have enhanced our Azure AD directory import. With this release, we will now offer the ability to use many more fields to import and filter your directory import. Key enhancements include the ability to:
- Filter import based on Microsoft licenses. For example, you will be able to only import users who are licensed for Microsoft Teams voice.
- Filter out external users
- Filter based on group membership
- Import multiple business telephone numbers
- Import additional fields
September 2022 #
Release Date: 2022-09-21
New Features
The Transferred Call Path Report allows you to report on “cradle to grave” call activity. You can see where calls come in from outside and trace them through various transfers. This can be especially helpful for understanding the user experience for callers to your organization.
Based on customer feedback, we have added a new filter for “Original Called Party Number” when using this report with Cisco Unified Communications Manager. This can now filter the report based on the number that was called. For example, you can run a report filtered on the extension for your automated attendant. You can then see the customer journey as calls route their way through your phone system.
August 2022 #
Release Date: 2022-08-24
Enhancements
As a follow-up to our recent Webex Calling release, we have added cradle-to-grave call visibility, enabling better management of caller experience in Webex Calling. We’ve also improved handling of users to prevent unnecessary consumption of user licenses.
July 2022 #
Release Date: 2022-08-03 (Note: The July release was deployed in two parts occurring on July 27 and August 3.)
New Features
ISI has launched reporting for Cisco Webex calling! Infortel Select’s Webex Calling support allows organizations to take their call accounting and analytics needs to the cloud as they move away from an on-premises PBX. With Infortel Select, enterprises don’t lose visibility into calls being made.
June 2022 #
Release Date: 2022-06-08
New Features
With this release we are laying the groundwork for our new release that will include an interface to Webex Calling. We are looking for customers interested in being a beta tester for this release. If you are interested, please contact either your Customer Success Manager or sales representative.
May 2022 #
Release Date: 2022-05-11
Enhancements
With this release, we completed a major enhancement of the dashboard widgets for Cisco Native Call Queuing (NCQ) to provide more accurate real-time metrics and expose additional columns of information about NCQ call activity and Agent status.
April 2022 #
Release Date: 2022-04-06
Enhancements
- Enhanced support for handling Microsoft Teams users in the Infortel directory.
- Enhanced system monitoring for improved uptime.
March 2022 #
Release Date: 2022-03-09
Enhancements
- Enhanced the module security screen to eliminate non-existent modules and add consistency to module names
- Added support for special characters in queue names for Cisco Contact Center Express reporting
- Enhanced the web interface to no longer require the clearing of cache after software upgrades
February 2022 #
Release Date: 2022-02-09
New Features
- Support for collection from multiple NEC phone systems
- Enhanced support for Avaya Reliable Session Protocol (RSP)
January 2022 #
Release Date: 2022-01-13
New Features
- Call and contact center history API
- Data Export API