Infortel Select

CDR Reporting Software to Unlock Your Call Data

With the advent of Unified Communications platforms, CDR reporting has evolved significantly. Today, if you have Cisco, WebEx Calling, Microsoft Teams, or Avaya you need Infortel Select. A powerful cloud software additive, Infortel Select is essential to turning trapped call data into accessible, usable, and meaningful information.

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Get better CDR reports from your UC platform.

ISI’s flagship cloud service, Infortel Select, is a vital CDR reporting, accounting, and analytics solution that enhances the capabilities of standard UC reporting tools. Add Infortel Select to your Cisco, WebEx Calling, Microsoft Teams, or Avaya platform and gain deeper, customizable, single-screen visibility into customer, partner, and employee call activities.

Analyze call data across platforms


Infortel Select shines as the ultimate Cisco CDR reporting and analytics additive solution, enhancing reporting for both CUCM and UCCX.


Infortel's Webex call reporting can help your organization move your call accounting and analytics needs to the cloud as you move away from an on-premises PBX.

Microsoft Teams

Infortel delivers enterprise-level insights, including information on employee engagement, meeting activity, and call history data for compliance and reporting.


Gain deeper, customizable, and single-screen visibility into customer, employee, and partner call activities from Avaya.

list of platforms supported by Infortel Select CDR software, cisco CUCM, webex, avaya, and microsoft team.

Securing Your Call Records in the Cloud

Deployed via the secure, enterprise-grade Microsoft Azure cloud data center environment our infrastructure includes advanced security features, industry compliance certifications and periodic audits, and extensive data integrity and privacy protection. All your data is encrypted using AES 256-bit standards and is SSAE, PCI, HIPAA, HITRUST, FERPA compliant.

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Reach out to our sales team to see how Infortel Select will help you improve your call reporting operations .

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Available Infortel Modules

Single Sign-On

Infortel Select’s SSO with multifactor authentication support allows organizations to maintain a higher level of protection against a security violation than standard username and password verification methods. SSO will save your organization time, support resources, and money.

Learn about SSO

Available API

An alternative to user portal call data access, we provide API access to ISI’s Cloud Analytics platform as a powerful and automated gateway to your unified communications data sources.

Learn about our API

Queue Analytics

Secure call journey visibility and insights without the cost and complexity of deploying and maintaining a full-fledged contact center with ISI's Queue Analytics. Get real-time visibility for calls in queue, agent availability, call abandon rate; and more.

Learn about Queue Analytics

Infortel Select Use Cases

Call Accounting

Save money with better usage data. Infortel Select helps you truly understand your telecom usage and expense, so you make the most intelligent, and profitable, business decisions. Allocate variable usage costs, fixed equipment costs and one-time charges, see your telecom spend broken out across your organization, and get the most value from your telecom system.

Performance Data

Improve customer experience. Infortel Select provides organizations with call metrics and visibility essential for continual improvement. Reveal leaders and low performers within workgroups that make or receive calls, and monitor call volumes to ensure appropriate staffing.

Call compliance

Infortel select makes call compliance simple.You need complete call activity visibility and fast, flexible, and on-demand ad hoc search tools. Infortel Select delivers historical call information in seconds, saving you time & money, making call compliance a lot less scary.

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Unlock better call reporting and analytics

Reach out to our sales team to see how Infortel Select will help you improve your call reporting operations — everything from compliance to user adoption and performance.

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Experience the power of ISI Analytics

Unified Communications has changed telecom and the ways we communicate. To secure the CDR reporting and data analytics visibility you need to access and use trapped call data, manage telecom infrastructure, monitor customer experience and employee productivity, and secure historical records, you need the power of ISI Analytics.

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