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What is call reporting software?
Call reporting software collects the call detail records (CDRs) your phone system already generates and turns them into searchable history, dashboards, and scheduled reports. It answers questions native UC tools can’t: who called, who answered, how long callers waited, where calls were transferred, and what they cost. Businesses use it for call accounting, compliance, staffing decisions, and customer experience analysis.
Infortel Select does this across Cisco, Webex, Teams, and Avaya without the cost of a full contact center platform.
See our call reporting software in action
Get better call detail reports from your UC platform.
ISI’s flagship cloud service, Infortel Select, is a vital CDR reporting, accounting, and analytics solution that enhances the capabilities of standard UC reporting tools. Add Infortel Select to your Cisco, Webex Calling, Microsoft Teams, or Avaya platform and gain deeper, customizable, single-screen visibility into customer, partner, and employee call activities.
CDR reporting across every UC platform
Webex
Webex call reporting and call accounting in the cloud. Keep full call visibility as you retire your on-premises PBX.
Microsoft Teams
CDR reporting for Teams: call history, employee engagement, and meeting activity data for compliance and reporting, at enterprise depth.
Avaya
Deeper, customizable, single-screen visibility into customer, employee, and partner call activity from Avaya.
Moving off Cisco? Don't lose your call history in the move.
Migrating from CUCM to Microsoft Teams or Webex Calling resets your reporting — native tools leave your history behind on the old platform and start you from zero on the new one. Infortel Select reports across both at once, so call accounting, compliance archives, and cradle-to-grave visibility carry straight through from cutover to completion. Run the old and new environments side by side, with no reporting gap in between.
Migrating CUCM to Teams Migrating CUCM to Webex
Call analytics software that shows the why, not just the what.
Reports tell you what happened. Analytics tell you why. Infortel Select’s dashboards visualize call volume, duration, and outcomes across your entire organization, so trends surface before they become problems. Filter by department, location, queue, or agent, then drill from a chart down to the individual call record behind it.
Cradle-to-grave reporting: follow every call from first ring to final outcome
Native UC tools show fragments of a call. Infortel Select shows the whole journey: every routing step, wait, transfer, and final outcome in one view. When a customer says “I got bounced around for twenty minutes,” you can pull up exactly what happened, in seconds. Cradle-to-grave reporting is available across Cisco UCM, Webex Calling, and Microsoft Teams.
ISI Call Reporting Use Cases
Call Accounting
Save money with better usage data. Infortel Select helps you truly understand your telecom usage and expense, so you make the most intelligent, and profitable, business decisions. Allocate variable usage costs, fixed equipment costs and one-time charges, see your telecom spend broken out across your organization, and get the most value from your telecom system.
Performance Data
Improve customer experience. Infortel Select provides organizations with call metrics and visibility essential for continual improvement. Reveal leaders and low performers within workgroups that make or receive calls, and monitor call volumes to ensure appropriate staffing.
Call compliance
Infortel select makes call compliance simple.You need complete call activity visibility and fast, flexible, and on-demand ad hoc search tools. Infortel Select delivers historical call information in seconds, saving you time & money, making call compliance a lot less scary.
Enterprise‑Grade Queue Reporting & Insights
Running call queues on Teams or Webex?
Call reporting shows what happened. Queue analytics show why. If your team uses call queues or hunt groups to route customer calls, ISI’s Queue Analytics adds real-time queue metrics, agent insights, service levels, and abandon rates — call center–grade reporting without deploying a full contact center.
Securing Your Call Records in the Cloud
Feature comparison
How ISI compares to native UC reporting
Native CDR tools from Cisco, Microsoft, and Webex cover the basics. Here's where Infortel Select goes further:
Feature |
Native Reporting |
ISI Analytics |
|---|---|---|
| Historical Retention |
Limited (45 days)
|
Long-term, searchable archive
|
| Cradle-to-grave call journey |
Fragmented
|
Full path: routing, waits, transfers, outcome
|
| Call accounting / chargeback |
No
|
Including tenant billing
|
| Cross-platform (Cisco + Teams + Webex + Avaya) |
Per platform silos
|
Single API
|
| Scheduled & ad hoc reports |
Basic
|
Prebuilt template library + custom
|
| Queue / hunt group analytics |
Minimal
|
Real-time queue metrics (add-on)
|
| SSO + MFA |
Varies
|
Yes, learn about SSO
|
| API Access |
Varies
|
Yes, learn about our API
|
Unlock better CDR reporting and call analytics
Reach out to our sales team to see how Infortel Select will help you improve your call reporting operations — everything from compliance to user adoption and performance.
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ISI CDR Software FAQs
A CDR is the metadata your phone system creates for every call: caller, recipient, timestamps, duration, routing path, and outcome. CDR reporting software like Infortel Select collects, stores, and analyzes these records at scale.
Call reporting covers every call your organization makes and receives: history, accounting, compliance. Queue analytics focuses on calls routed through auto attendants and call queues or hunt groups: wait times, abandon rates, agent performance, service levels. ISI offers both; many customers start with one and add the other.
Yes. Infortel Select provides CDR reporting and call accounting for Microsoft Teams, Webex Calling, Cisco UCM/UCCX, and Avaya, including mixed environments during migrations.
Pricing depends on platform, call volume, and modules (such as Queue Analytics or API access). Contact our team for a quote — most customers are surprised it costs far less than a contact center platform.
ISI is not a Contact Center solution. Customers leverage ISI Analytics in tandem with Microsoft Teams and Webex Calling queues providing call center-like insights without the complexity or costs associated with traditional Contact Center Solutions.
Native UC tools typically purge CDRs in 30–90 days; ISI offers data retention of 13 months standard, with unlimited retention options available.
Explore Further
Want to learn more about the Infortel Select solution? Check the ISI Resource Center for a trove of helpful information on such topics as CDR, data analytics, unified communications, and more. Don’t see what you are looking for? Drop us a note resources@isianalytics.com.
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Experience powerful call reporting with ISI Analytics
Don't let valuable call data go to waste. Unlock the full potential of your telecom infrastructure, gain clear insights into customer experience and employee productivity, and secure your historical records with ISI Analytics. Take control of your call reporting data today.
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