November 2023 #
Release Date: 2023-11-15
General Maintenance
We’ve made general security, performance and user experience improvements.
September 2023 #
Release Date: 2023-10-05
New Dashboard Release
With this update, we are starting a controlled release of a brand-new dashboard. We built this new Infortel Select experience with user input and the latest technology, like our updated Activity by Call Direction widget for quick anomaly detection, and dark mode.
These user experience and feature upgrades were developed to help ISI customers:
- Improve caller experience and employee productivity with enhanced call visibility
- Simplify data compliance with an easy-to-use platform
- Support finance teams with robust call accounting
- And do more with their call data
Watch for an email over the coming weeks which will provide you with access to the preview.
August 2023 #
Release Date: 2023-08-23
Hourly Cisco Webex Collection
To improve timeliness of data, we will be querying data from Cisco Webex on a regular basis. With this release, we can provide call reports within one hour after a call ends.
With hourly updating of Webex Calling data, dashboard widgets will refresh more dynamically throughout the day, so organizations can see crucial activity and make quicker and better-informed decisions.
All Cisco Webex customers will be migrated to this new method shortly after release.
Bug Fixes
- Bug #11027 – UCCX Team Name Not being Auto populated.
- This release fixes an issue where the list of Team names was not retrieved from UCCX properly.
July 2023 #
Release Date: 2023-07-26
Enhanced Digit Sanitization
To meet local privacy requirements such as GDPR, HIPAA, and to meet regulatory compliance, organizations need to hide phone numbers on reports. With this release, we have enhanced our flexibility to obfuscate phone numbers.
Enhanced Call-based Alarms
With this release, we can now add the Location and the Device to the alarm message.
New Call Rating
We now support call rating for users in Curaçao.
June 2023 #
Release Date: 2023-06-07
General Maintenance
We’ve made general performance and user experience improvements.
May 2023 #
Release Date: 2023-05-03
General Maintenance
We’ve made general performance and user experience improvements.
April 2023 #
Release Date: 2023-04-05
General Maintenance
We’ve made general performance and user experience improvements.
March 2023 #
Release Date: 2023-03-08
Support for Webex Calling Locations
In Webex Calling environments, when Locations are defined it is possible to have the same extension number in use at multiple locations. When an E.164 phone number does not exist along with the extension, Infortel Select will optionally prepend the extension number with the location-specific Webex Routing Prefix to create a unique extension number.
This will allow you to perform analytics on these extensions. For example, if you have a call queue with the same extension in multiple locations, this change will let you segment the extensions in reporting and dashboards.
February 2023 #
Release Date: 2023-02-08
General Maintenance
We’ve made general performance and user experience improvements.
January 2023 #
Release Date: 2023-1-18
General Maintenance
We’ve made general performance and user experience improvements.