Here’s how ISI makes compliance easier:
Prefer a quick summary?
When a government agency struggled to locate specific call records for compliance audits, investigations stalled.
ISI Queue Analytics streamlined search and retrieval, improving response times and strengthening regulatory readiness.
Results:
- 80 hours saved monthly
- $50,000 in risk avoided annually
- Faster access to call records
- Improved audit response times
- Stronger compliance posture
Fragmented Call Data?
ISI Unifies Compliance Across Platforms
Built for Webex Calling, Microsoft Teams, and hybrid environments, ISI Analytics provides cradle-to-grave call visibility, secure retention policies, and ad-hoc record search tools that make compliance simple.
Key Benefits
7+ years of data retention and secure record search
On-demand retrieval for legal, HR, and audit teams
Role-based access controls and traceability
Verified data integrity based on raw CDR sources
Extending Compliance Confidence Beyond Government
Compliance isn’t just a government challenge. Managed service providers and healthcare organizations face similar pressures to protect data, enforce retention policies, and stay audit-ready. ISI Analytics makes it simple.
Read the Full Case Study ↓
MSP Streamlines Compliance Reporting Across Tenants
A managed service provider offering UCaaS reporting needed a way to enforce data separation and retention for all customers.
With ISI Analytics, role-based access and automated policies ensure compliance without manual oversight.
Results:
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Multi-tenant compliance assurance
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7+ year retention policy enforcement
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Reduced manual workload
Healthcare Call-records Compliance: Turning CDR into a Clinical & Regulatory Asset
For healthcare organizations, call records are more than just logs, they are evidence of timely outreach, care coordination, and regulatory compliance.
From discharge calls and triage lines to pharmacy outreach and billing, ISI Analytics helps hospitals and health systems:
- Prove that follow-up calls were completed on time
- Reconstruct patient call journeys across queues and departments
- Support HIPAA, payer, and accreditation requirements with clear audit trails
With ISI Analytics, compliance and quality teams get fast, self-service access to the call data they need, without having to wait on IT.
Discover how smarter call detail reporting can help hospitals cut readmissions and improve patient outcomes.
See How Easy It Is to Track Queue Wait Times
▶️ Queue Analytics Demo: Quickly View Queue Wait Time in Microsoft Teams and Webex Calling
In this short demo, learn how to:
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- View maximum queue wait times in the dashboard
- Generate detailed reports and apply filters
- Export data for deeper analysis
Watch the demo and explore how ISI Analytics makes queue visibility simple and actionable.
Featured Resources
Explore practical insights and proven strategies for maintaining compliance across communication platforms. These selected resources cover topics like call recording retention, regulatory reporting, and audit-ready data management. Looking for something specific? Contact us and we’ll help you find what you need.
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Gain complete visibility into your call queues and collaboration workflows. See how our analytics solution helps you strengthen compliance, improve customer experience, and optimize agent performance.
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