Office Hours

Next Session: Scaling Insights Across a Multi-Site Healthcare Organization

Join us for ISI Office Hours as we explore how a large, multi-site healthcare organization successfully expanded access to operational insights across a highly complex enterprise environment. In this customer case study, we will examine the challenges of supporting diverse departments, processing millions of call records each day, and scaling reporting across multiple regions and facilities. We will walk through the organization’s phased pilot approach, the operational standards that supported the rollout, and the repeatable processes they developed to manage growing demand. We will also share how leadership engagement, user feedback, internal champions, and gradual expansion helped drive adoption beyond traditional telecom and technical teams. Attendees will leave with practical lessons around piloting, change management, reporting governance, stakeholder engagement, and building a scalable operating model. Bring your questions as we close the session with live Q&A. Whether you are preparing for a large deployment or looking to expand reporting across your organization, this session will provide actionable ideas for balancing growth, adoption, and long-term sustainability.