Welcome to Our Office Hours!
Our monthly Office Hours webinars are designed to help you get the most out of our products. Each session features a welcoming introduction, a 15-minute demonstration by a Subject Matter Expert, and a 30-45 minute Q&A session where you can ask questions directly.
11/12: Report Field Attributes
Want to get more out of your ISI reports? Join us for this Office Hours session where we’ll dive into Field Attributes—your key to customizing and unlocking deeper insights in ISI Reporting. We’ll show you how to identify, configure, and interpret Field Attributes to better understand your call data, improve visibility, and tailor reports to your needs. Stick around for a live walkthrough and open Q&A to get your specific reporting questions answered!
Register Now for October 22ndRecorded Office Hours Library
Welcome to our curated collection of ISI Analytics Office Hours recordings. Each session is designed to help users get more value from the platform—whether you’re exploring queue performance, navigating dashboards, managing reports, or staying up to date on product enhancements. Browse by topic to find the insights most relevant to your role and goals.
Getting Started & Finding Support
Whether you're new to ISI Analytics or looking for quick help, these sessions walk through support tools, user management, and how to get the most out of your experience.
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Queue Insights & Performance
Dive into how ISI Analytics helps uncover trends and performance metrics across call queues to improve customer experience and agent efficiency.
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Dashboards & Call Exploration
Visualize your data with powerful dashboards and deep dives into call activity. These sessions highlight both classic and beta dashboard features.
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Reporting & Administration Tools
Master the tools that help you manage users, schedule reports, and analyze call data. These sessions are ideal for admins and analysts.
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Product Updates & Alerts
Stay informed about platform enhancements and learn how to configure alerts that keep your team proactive.
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