The Challenge
A top-tier Managed Service Provider (MSP), supporting 500+ enterprise customers and managing over one million endpoints, faced a growing challenge. Their customers relied on both Webex Calling and Microsoft Teams, but the native reporting tools couldn’t keep up with the demand for:
- Clear visibility into call traffic
- Ad hoc reporting to support managed services
- Customer-specific dashboards that scaled across hundreds of organizations
The MSP needed more than data—they needed a way to turn complex call flows into actionable insights, both for their internal team and for each customer they served.
The Solution
The MSP turned to ISI Analytics to bridge the gap. With ISI Analytics, they gained:
- Internal visibility for their managed services team to monitor traffic patterns and answer customer requests quickly.
- Customer portals that gave each client secure access to their own reporting and dashboards—eliminating the bottleneck of manual requests.
- Cross-platform flexibility, ensuring consistent insights whether customers were on Webex Calling, Microsoft Teams, or a hybrid environment.
The Results
The impact was immediate:
- Scalability unlocked: Over 1 million endpoints and 500+ customers are now supported with unified analytics.
- Customer empowerment: Each customer can self-manage their reporting needs through ISI-powered portals.
- Differentiation in the market: By offering ISI Analytics as an add-on, the MSP strengthened their value proposition, standing out from competitors with a premium reporting and dashboarding solution.
The Takeaway
For this MSP, ISI Analytics didn’t just improve reporting—it became a strategic advantage. By delivering scalable, customer-specific analytics across Webex and Microsoft Teams, they created new revenue opportunities, enhanced customer satisfaction, and positioned themselves as an innovator in the UCaaS space.
👉 Want to see how ISI Analytics can elevate your managed services offering?