Microsoft Teams GCC Compatibility: What Government Organizations Should Know
As U.S. government agencies continue modernizing communications, Microsoft Teams Government Community Cloud (GCC) has become a critical platform for secure collaboration and calling. One of the most common questions agencies ask during a migration is whether their third‑party solutions will continue working in a GCC environment. The short answer: they can—if they’re built the
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Unlock Advanced Reporting and Dashboard Insights Beyond Your Existing Calling Platform’s Reporting Tools
Boost operational efficiency, enhance employee productivity, and elevate customer experience with robust analytics, customized reporting, and advanced features that go beyond native UC analytics.
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From Call Entry to Resolution: Why Cradle-to-Grave Visibility Changes Everything for MS Teams & Webex
If you manage call queues in Microsoft Teams or Webex, you probably know how a call starts. What’s harder to see—yet far more important—is what happens next. How many times was it transferred? Did it bounce between queues? Was it forwarded externally? Was it ultimately answered, abandoned, or redirected? For many organizations, that full
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A Better Way to Measure Microsoft Teams Call Queues Across a Higher-Ed Footprint
Higher-education institutions are modernizing communications as they expand across campuses, online programs, and distributed administrative teams. Many are moving to cloud-based calling platforms like Microsoft Teams Call Queues to simplify management, improve security, and support hybrid operations. But modernization often introduces a familiar challenge: reporting gaps. When leadership and department teams can’t see queue
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Why Valpak Chose ISI Analytics for Microsoft Teams Reporting
When Microsoft Teams reporting is siloed, manual, or tied to a single employee, the risks add up fast. That’s exactly what Valpak & Clipper Magazine experienced — until they found ISI Analytics. ▶️ Watch the short customer testimonial below to hear how ISI helped Valpak eliminate reporting gaps, reduce operational stress, and deliver true
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Watch & Learn: Mastering Report Field Attributes in ISI Queue Analytics
We recently hosted an ISI Analytics Office Hours session focused on getting more value out of Report Field Attributes in our new reporting engine. If you weren’t able to join live—or just want a quick refresher—this recap gives you an easy way to catch up and see how small changes to field settings can make
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Watch & Learn: Mastering Agent Detail Reports for Webex Customer Assist & Microsoft Teams Queues in ISI Analytics
We recently hosted an ISI Analytics Office Hours session where customers got a ton of value from exploring our newly released Agent Detail Reports for Webex Customer Assist and Microsoft Teams call queues. If you weren’t able to join live—or just want a quick refresher—this recap gives you an easy way to catch up and
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3 Ways Enhanced CDR Reporting Helps Hospitals Reduce Readmissions & Avoid Millions in Fines
Calls are a critical part of every patient’s journey. From discharge planning and follow-up to chronic care management and pharmacy outreach, patient calls often determine whether people stay on track—or bounce back into the hospital. At the same time, hospitals continue to face financial pressure from Medicare readmission-related penalties and other value-based purchasing programs. Even
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No Sleeping on Innovation: Healthcare Sleep Center Chooses ISI for Teams Queue Analytics
A specialized healthcare facility focused on sleep-related treatments recently selected ISI Analytics to modernize its patient communications. By leveraging MS Teams Queue Analytics, the organization gained deeper visibility into call flows, improved responsiveness, and streamlined coordination across its care team — all without compromising patient experience.
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Unlocking the Full Picture with Agent Detail Reports
With October’s monthly release, ISI Analytics is rolling out a major enhancement to help teams better understand and optimize agent performance: Agent Detail Reports for both Microsoft Teams and Webex. These reports go beyond queue-level metrics to provide a cradle-to-grave view of the customer experience—from outbound calls to direct interactions. Whether you’re managing a
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