When Growth Brings More Calls: How One Hospice and Home-Health Provider Gained Visibility Across Microsoft Teams
Queue-level insight. Smarter staffing decisions. Scalable visibility as care expands. Growth is good news — until your call volume outpaces your visibility. For one regional hospice and home-health provider, launching a home health program and expanding into six new counties meant a lot more calls moving through Microsoft Teams every day. Calls were
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When Call Data Becomes Critical: A Smarter Way to Unify Analytics Across Enterprise Healthcare
Compliance-ready visibility. Cross-platform insight. Faster answers across teams. Healthcare organizations are managing increasingly complex communication environments as they expand across locations, integrate contact center platforms, and support a growing number of stakeholders. Many rely on a mix of Cisco UC platforms and contact center solutions like Genesys to power both internal collaboration and patient interactions.
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A Better Way to Measure Microsoft Teams Call Queues Across a Higher-Ed Footprint
Higher-education institutions are modernizing communications as they expand across campuses, online programs, and distributed administrative teams. Many are moving to cloud-based calling platforms like Microsoft Teams Call Queues to simplify management, improve security, and support hybrid operations. But modernization often introduces a familiar challenge: reporting gaps. When leadership and department teams can’t see queue
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Why Valpak Chose ISI Analytics for Microsoft Teams Reporting
When Microsoft Teams reporting is siloed, manual, or tied to a single employee, the risks add up fast. That’s exactly what Valpak & Clipper Magazine experienced — until they found ISI Analytics. ▶️ Watch the short customer testimonial below to hear how ISI helped Valpak eliminate reporting gaps, reduce operational stress, and deliver true
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Modernizing K–12 Communication: How One District Cut Missed Calls and Saved 380 Hours
Across the country, K–12 school districts are replacing aging phone systems with modern cloud-based calling platforms, like Microsoft Teams and Webex. The benefits are clear: improved security, easier management, and better alignment with hybrid school operations. But modernization often comes with a hidden challenge—reporting gaps. Accurate call analytics are critical for parent communication, school
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No Sleeping on Innovation: Healthcare Sleep Center Chooses ISI for Teams Queue Analytics
A specialized healthcare facility focused on sleep-related treatments recently selected ISI Analytics to modernize its patient communications. By leveraging MS Teams Queue Analytics, the organization gained deeper visibility into call flows, improved responsiveness, and streamlined coordination across its care team — all without compromising patient experience.
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Case Study: Empowering a Leading MSP with Scalable Analytics Across Webex and Microsoft Teams
The Challenge A top-tier Managed Service Provider (MSP), supporting 500+ enterprise customers and managing over one million endpoints, faced a growing challenge. Their customers relied on both Webex Calling and Microsoft Teams, but the native reporting tools couldn’t keep up with the demand for: Clear visibility into call traffic Ad hoc reporting to support
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How ISI Analytics Revolutionized Cisco UCM & Webex Call Queue Reporting for a Major State Agency
Background A large US State Department of Information Technology (DoIT) supports the telephony needs of hundreds of agencies across the state. Each agency requires detailed audit reporting for interactions between constituents and state employees. To manage this, the DoIT relies on a robust analytics and reporting solution integrated with their existing ServiceNow platform. As they
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