What is Call Queuing?

How to use Call Queuing to Unlock Cost Savings and Improve CX

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How ISI Analytics Revolutionized Cisco UCM & Webex Call Queue Reporting for a Major State Agency

Background A large US State Department of Information Technology (DoIT) supports the telephony needs of hundreds of agencies across the state. Each agency requires detailed audit reporting for interactions between constituents and state employees. To manage this, the DoIT relies on a robust analytics and reporting solution integrated with their existing ServiceNow platform. As they

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