What is Call Queuing?

How to use Call Queuing to Unlock Cost Savings and Improve CX

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The Hidden Challenges of Webex Reporting for Calling Queues

When organizations consider migrating to a cloud-based unified communications (UC) solution like Webex, they are often drawn to the amazing features that are truly transforming how teams collaborate. However, Webex doesn’t always offer all the features that an organization might need when it comes to analytics. While Contact Center solutions provide comprehensive analytics, they can

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ISI Invited to Cisco Live 2024 Collaboration Village

Cisco Live 2024 Returns to Mandalay Bay in Las Vegas, June 2-6 Cisco Live, the premier event for technological education, inspiration, and community, is set to reconvene at the Mandalay Bay Convention Center in Las Vegas from June 2 to June 6, 2024. Once again, ISI is honored to participate in the Collaboration Village, showcasing

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ISI Sponsoring WebexOne 2023!

ISI is excited to be sponsoring WebexOne, live from Anaheim, CA and virtual, October 24-26, 2023!

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Complete Caller Journey Visibility for Multiplatform UC Environments Coming Soon

Today’s UC environments are complex, with enterprises using a variety of calling platforms. There’s probably some legacy calling platforms implemented in the past that might still serve their purpose. You may have inherited different calling platforms during a merger or acquisition giving rise to some integration challenges. You may have different departments or teams within

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Hybrid Calling Environments Require Robust Reporting & Analytic Tools

ISI Delivers… One Reporting & Analytics Platform capturing caller journey across multiple Cisco Platforms such as Cisco UCM, WebEx, CUBE, SME and UCCX   Cisco Live! 2023 was an amazing event! We announced our Cisco Multiplatform End-to-End Caller Journey Analytics Solution. We were able to get some helpful feedback on our upgraded portal user experience

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ISI Invited to Cisco Live 2023 Collaboration Village

Cisco Live 2023 returns to the Mandalay Bay Convention Center in Las Vegas from June 4 – 8, 2023, and ISI will be back in the Collaboration Village throughout the event! Cisco Live is widely acknowledged as the premier event for education, inspiration, and community for technology professionals. The Collaboration Village is one of two

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Get the latest news from ISI

Enterprise Connect 2023 Recap

From Webex updates to MS Teams 2.0 We’re Highlighting Enterprise Connect Innovations and Announcements. Enterprise Connect 2023 is in the books, and the ISI team was there in the Expo Hall, where we met and chatted with many customers, partners, and industry professionals. AI dominated the conversation at EC2023 this year, but additional and related

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Healthcare

3 Ways Enhanced CDR Reporting Helps Hospitals Reduce Readmissions & Avoid Millions in Fines

Calls are an important part of a patient’s journey, and call detail records reporting and analytics can help optimize patient experience and improve outcomes after discharge from care. Patients want clear communication. They do not want to wait endlessly on hold to get answers to important questions about their health. Hospitals also want to improve

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Hunt Groups to the Rescue at Cisco Live

Plus the exciting future of call data analytics in this short preview of Jason Forehand’s Cisco Live 2022 Session.

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