Optimizing Queue Insights for Microsoft Teams Users:
See a Quick Queue Analytics Demo, Right Now!
Jump right in with this quick tutorial to see how many of your Teams queue calls get forwarded to voicemail:
Why Choose Our Microsoft Teams Call Analytics?
Exclusive Reporting Capabilities:
We are the only platform that offers detailed call reports for call queues and auto attendants, giving you unparalleled insights into your team’s performance.
Manager & Agent Views:
Gain access to important insights and metrics like Caller Experience Metrics by Queue, Agent KPIs, Missed and Abandoned Calls.
User-Friendly Interface:
Our intuitive dashboard and reporting engine makes it easy to navigate and understand your call data.
Seamless Integration:
Easily integrate with Microsoft Teams and other tools you already use, such as Cisco UCM and Webex Calling.
Schedule a demo to see it in action.
Experience the full potential of ISI Queue Analytics with a personalized in-person demo. Connect with us today to see how our solution can transform your operations!
Schedule A Demo See Pricing
View Additional ISI Analytics Demos
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Learn More About Queue Analytics
Take a deeper dive with videos and additional solution information.
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Queue Analytics Pricing
Choose the plan that's right for your team
Basic
Queue analytics for small teams
/mo includes up to 3 queues
- Maximum 3 queues
- Queue analytics dashboard
- Manager/agent access
- 90-day data retention
- Queue monitoring
- Queue detail reports
- Agent detail reports
- Outbound calling visibility
- SAML 2.0 SSO
- Data retention beyond 90 days
- Summary reports
- Managed services
Essentials
Advanced queue analytics for growing organizations
/mo for the first 3 queues
Additional queues $25/mo
- Everything in Basic, plus:
- Up to 50 queues
- 400-day data retention
- Queue summary view
- Agent summary view
- Outbound calling visibility
- SAML 2.0 SSO
- Data retention beyond 400 days
- Managed services
Professional
A complete queue management solution
/mo for the first 3 queues
Additional queues $35/mo
- Everything in Essentials, plus:
- Full agent productivity tracking
- Agent inbound/outbound calling
- Data retention up to 7 Years (Add-on)
- SAML single sign-on (Add-on)
- Managed services (Add-on)
Enterprise
Comprehensive queue and call analytics
Contact us for pricing
- Everything in Professional, plus:
- No limit on queue licenses
- CDR dashboards (non-queue)
- CDR reporting
- Department cost allocation & chargeback
- Compliance CDR capture
Gain Call Center-Like Metrics with Call Queue Analytics
ISI Queue Analytics is the only platform with reporting for Microsoft Teams call queues and auto attendants. With Teams queues and ISI Analytics, you get a robust, low-cost alternative to expensive contact center infrastructure.
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