Webex Call Queue Reporting

Unlock the Power of Webex Calling with Advanced Call Analytics

Are you struggling to get detailed insights into your Webex call queues and auto attendants? Look no further! Our platform is the only solution that provides in-depth call reports, helping you optimize your communication strategy and improve overall efficiency.

Detailed Call Queue Reports

Auto Attendant Analytics

Agent Performance Tracking

Historical Data Analysis

 
Talk to Sales Start a Free Trial

Optimizing Queue Insights for Webex Calling Users:

See a Quick Queue Analytics Demo, Right Now!

Dive into our quick tutorial to see how long callers were waiting in queue:

It’s sweet!

"ISI Analytics really hits the sweet spot. It’s SaaS. It provides the solid reports we need, when we need them, and gives people who are inquisitive and interested in digging down further the capability to do so. ISI is exactly what we need."
nationwide logo

Senior Voice Engineer

Nationwide Mutual Insurance Company

Why Choose Our Webex Customer Experience Call Analytics?

Contact Center Reporting without the Costs and Complexity

Exclusive Reporting Capabilities:

ISI Analytics offers detailed call reports for Webex call queues, giving you unparalleled insights into your team’s performance.

User-Friendly Interface:

Our intuitive dashboard makes it easy to navigate and understand your call data.

Seamless Integration:

Easily integrate with Webex and other tools you already use, such as Cisco UCM and MS Teams.

ISI analytics call Queue Dashboard -light mode

Queue Analytics Pricing

Choose the plan that's right for your team

Basic

Queue analytics for small teams

$300

/mo includes up to 3 queues

  • Maximum 3 queues
  • Queue analytics dashboard
  • Manager/agent access
  • 90-day data retention
  • Queue monitoring
  • Queue detail reports
  • Agent detail reports
  • Outbound calling visibility
  • SAML 2.0 SSO
  • Data retention beyond 90 days
  • Summary reports
  • Managed services
Select Basic

Essentials

Advanced queue analytics for growing organizations

$400

/mo for the first 3 queues

Additional queues $25/mo

  • Everything in Basic, plus:
  • Up to 50 queues
  • 400-day data retention
  • Queue summary view
  • Agent summary view
  • Outbound calling visibility
  • SAML 2.0 SSO
  • Data retention beyond 400 days
  • Managed services
Select Essentials
Recommended

Professional

A complete queue management solution

$500

/mo for the first 3 queues

Additional queues $35/mo

  • Everything in Essentials, plus:
  • Up to 500 queues
  • Full agent productivity tracking
  • Agent inbound/outbound calling
  • Data retention up to 7 Years (Add-on)
  • SAML single sign-on (Add-on)
  • Managed services (Add-on)
Select Professional

Enterprise

Comprehensive queue and call analytics

Custom

Contact us for pricing

  • Everything in Professional, plus:
  • No limit on queue licenses
  • CDR dashboards (non-queue)
  • CDR reporting
  • Department cost allocation & chargeback
  • Compliance CDR capture
Select Enterprise

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