When Microsoft Teams reporting is siloed, manual, or tied to a single employee, the risks add up fast.
That’s exactly what Valpak & Clipper Magazine experienced — until they found ISI Analytics.
▶️ Watch the short customer testimonial below to hear how ISI helped Valpak eliminate reporting gaps, reduce operational stress, and deliver true Microsoft Teams‑native queue analytics with zero disruption.
The Challenge: Reporting That Relied on One Person
Like many organizations running Microsoft Teams voice and call queues, Valpak relied on manual reporting processes that were tightly controlled — and maintained — by a single individual.
When that person left the company, leadership faced a major risk:
- Critical reporting knowledge was siloed
- Managers couldn’t self‑serve insights
- There was a real threat of a gap in service delivery
- The team needed a solution — fast
As Shane Stein, Director of Infrastructure, Technology & Cybersecurity, explains in the video:
“The individual who was responsible for reporting moved on to another company.
We were panicking.”
For organizations managing call queues, routing, or agent workloads in Microsoft Teams, this scenario is more common than most teams expect — and it can quickly become disruptive.
Searching for a True Microsoft Teams‑Native Solution
Valpak didn’t rush the decision. They evaluated multiple vendors claiming to support Microsoft Teams analytics. But many solutions came with tradeoffs:
- Complex PSTN dependencies
- Custom call routing workarounds
- Heavy infrastructure requirements
- Tools that weren’t truly Teams‑native
As Shane states:
“ISI was one of the few providers that delivered a true Teams‑native solution — without requiring complex PSTN or call routing.”
That distinction mattered. Valpak needed reporting that worked inside Microsoft Teams, not bolted on top of it.
The Result: No Gaps, No Silos — It Just Worked
Once ISI Analytics was implemented, the risk of a reporting breakdown disappeared.
With ISI:
- Reporting was no longer siloed
- Multiple team members could access and support queue analytics
- There was no disruption after the reporting owner left
- The platform required minimal operational overhead
In Shane’s words:
“There was no gap. ISI just was there and it worked.”
“ISI — it’s not siloed out. Anyone can support this from my team.”
This shift gave Valpak peace of mind — and gave managers reliable access to queue reporting when they needed it.
Why Finding the Right Solution Early Matters
One of the most important lessons from Valpak’s experience is timing.
Waiting too long to implement proper Microsoft Teams reporting can introduce unnecessary stress, especially during:
- Organizational change
- Team turnover
- Migrations or consolidations
- Business growth
Shane’s advice is simple:
“Buy ISI early in the game. It’ll be less stressful for you.”
A True Partnership, Not Just a Tool
Beyond the technology, Valpak highlights the value of the partnership itself.
“For me, the experience with ISI and the partnership has been fantastic for us.”
“I advise everyone to give them a look if they’re looking at queue management and reporting.”
That combination — Teams‑native analytics, operational continuity, and a trusted partner — is what made ISI Analytics the right fit.
See How ISI Can Support Your Microsoft Teams Reporting
If your organization relies on Microsoft Teams for call queues, queue management, or agent workflows, ISI Analytics can help you:
✅ Eliminate siloed reporting
✅ Avoid dependency on a single knowledge worker
✅ Gain Teams‑native queue visibility
✅ Reduce operational risk and complexity
✅ Empower managers with reliable insights
▶️ Watch the full Valpak customer story here
👉Learn how ISI enables queue reporting for Microsoft Teams that anyone on your team can support.