Blog – ISI

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Office Hours Recap: User Management & Group Management in ISI Analytics

In this Office Hours session, the ISI Analytics Customer Success team walks through User Management and the new Group Management module in ISI Analytics. Learn how to manage users and permissions in ISI Analytics—including how to use the new Group Management feature to simplify reporting access. These tools make it easier to maintain secure access,

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Office Hours Recap: Understanding Directory Management in ISI Analytics

In a recent Office Hours session, ISI’s Adam Vicencio and Veronica Boudreau took a deep dive into one of the most foundational—but often overlooked—components of ISI Analytics: the Directory. While many admins focus on dashboards, call activity, or alarms, it’s the directory that quietly powers the accuracy and structure of all reporting across the

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Why Valpak Chose ISI Analytics for Microsoft Teams Reporting

When Microsoft Teams reporting is siloed, manual, or tied to a single employee, the risks add up fast. That’s exactly what Valpak & Clipper Magazine experienced — until they found ISI Analytics. ▶️ Watch the short customer testimonial below to hear how ISI helped Valpak eliminate reporting gaps, reduce operational stress, and deliver true

Watch & Learn: Mastering Report Field Attributes in ISI Queue Analytics

We recently hosted an ISI Analytics Office Hours session focused on getting more value out of Report Field Attributes in our new reporting engine. If you weren’t able to join live—or just want a quick refresher—this recap gives you an easy way to catch up and see how small changes to field settings can make

ISI Analytics Agent Detail Report dashboard for Webex Customer Assist and Microsoft Teams call queues

Watch & Learn: Mastering Agent Detail Reports for Webex Customer Assist & Microsoft Teams Queues in ISI Analytics

We recently hosted an ISI Analytics Office Hours session where customers got a ton of value from exploring our newly released Agent Detail Reports for Webex Customer Assist and Microsoft Teams call queues. If you weren’t able to join live—or just want a quick refresher—this recap gives you an easy way to catch up and

Mastering Call Record Search with ISI Analytics

If you’ve ever found yourself needing a detailed look at your organization’s call activity, you’re not alone—and ISI Analytics has made it easier than ever to access, customize, and export call data with our new report engine. In our latest Customer Success Office Hours session, Adam Vicencio takes you step-by-step through the Call

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