Skip to content
Main Navigation
Product
Product
Featured Resource
Infortel Select
Product Overview
Cloud Security & Architecture
Infortel Select resides in a secure Azure data center environment and employs industry-standard security measurements to protect customer information.
Platforms Supported
Microsoft Teams
Webex Calling
Cisco Call Manager
Cisco UCCX
Avaya
Use Cases
Queue Analytics
Compliance Recording
CDR Data Compliance
Increase Employee Productivity
Call Accounting & Cost Allocation
Improve Caller Experience
Video
Queue Analytics Deep Dive with Isaac Al-taraireh
Watch Video
Industries
Industries
Financial Services
Leading financial service organizations trust ISI.
Healthcare
Unlock the value of healthcare CDR reporting.
Public Sector
Unmatched organization, department, and agency CDR visibility.
Retail
CDR reporting and analytics designed for retailers.
Resources
Resources
Resource Library
Explore our rich library of resources written by ISI team members and industry experts
Case Studies
View Resources By Industry
Financial Services
Healthcare
Public Sector
Retail
View Resources by Type
Videos
White Papers
Fact Sheets
Brochures
Blog
Read the latest blog posts from ISI and industry experts. Subscribe to receive them by email.
Latest Blog Posts
See All
What are Call Queues from Microsoft Teams, Webex and Cisco Call Manager?
Learn More
Unlock Advanced Reporting and Dashboard Insights Beyond Your Existing Calling Platform’s Reporting Tools
Learn More
How ISI Analytics Revolutionized Cisco UCM & Webex Call Queue Reporting for a Major State Agency
Learn More
The Hidden Challenges of Webex Reporting for Calling Queues
Learn More
Support
Support
Get Support
Technical Support is an important part of the Infortel Select experience. Reach us here.
System Status
Get ISI Analytics system updates here.
Release History
View Infortel Select software release notes here.
Release Notes
Knowledge Base
View a growing repository of support documentation.
Office Hours
Engage with our experts, get your questions answered, and learn more about our latest features.
ISI Analytics Release Notes
Pricing
Company
About ISI
Featured Resource
About ISI
ISI makes enterprise CDR data more accessible, usable, and valuable.
Careers
Be a part of the leader in unified communications data intelligence. Explore open roles with a great team.
Contact Us
How would you like to connect with us? See the many ways here.
Brochure
Moving to the Cloud
Learn More
Partners
Partner Resources
Be part of our growing Channel and Technology Partner ecosystem.
Deal Registration
It`s easy to register deals, secure rewards, and get paid.
Current ISI Partners
The ISI Channel Partner Program provides a straightforward, profitable, and scalable partnering environment.
Contact
Get Started
March 18, 2025
How Long Were Customers Waiting In Queue? 2 Minute Demo
Categories:
Caller Experience
Demos
Microsoft Teams
Queue Analytics
Webex Calling