Blog – ISI

Healthcare

3 Ways Enhanced CDR Reporting Helps Hospitals Reduce Readmissions & Avoid Millions in Fines

Calls are a critical part of every patient’s journey. From discharge planning and follow-up to chronic care management and pharmacy outreach, patient calls often determine whether people stay on track—or bounce back into the hospital. At the same time, hospitals continue to face financial pressure from Medicare readmission-related penalties and other value-based purchasing programs. Even

Healthcare

No Sleeping on Innovation: Healthcare Sleep Center Chooses ISI for Teams Queue Analytics

A specialized healthcare facility focused on sleep-related treatments recently selected ISI Analytics to modernize its patient communications. By leveraging MS Teams Queue Analytics, the organization gained deeper visibility into call flows, improved responsiveness, and streamlined coordination across its care team — all without compromising patient experience.

Webex Calling Customer Assist: Key Features, Use Cases and Reporting Limitations

As customer expectations continue to evolve, businesses are turning to agile and cloud-based solutions to modernize their communications and support operations. Cisco recently rebranded its Webex Customer Experience Essentials offering as Webex Calling Customer Assist, expanding its functionality with AI-powered features and streamlining its value for modern contact centers. In this article, we will

What are Call Queues from Microsoft Teams, Webex and Cisco Call Manager?

How to use Call Queuing to Unlock Cost Savings and Improve CX

Complete Caller Journey Visibility for Multiplatform UC Environments Coming Soon

Today’s UC environments are complex, with enterprises using a variety of calling platforms. There’s probably some legacy calling platforms implemented in the past that might still serve their purpose. You may have inherited different calling platforms during a merger or acquisition giving rise to some integration challenges. You may have different departments or teams within

ConvergeOne Selects ISI as its Preferred CDR Reporting & Cost Allocation Service Provider

ConvergeOne, the premier IP-enabled, solutions-led, customer experience company, recently selected ISI as its preferred CDR reporting and cost allocation service provider. ISI’s Infortel Select gives ConvergeOne Cloud Experience (C1CX) customers enhanced operational reporting and cost analytics, which aligns with ConvergeOne’s mission to enable great customer and employee experiences. “We are excited to partner with ISI

Hybrid Calling Environments Require Robust Reporting & Analytic Tools

ISI Delivers… One Reporting & Analytics Platform capturing caller journey across multiple Cisco Platforms such as Cisco UCM, WebEx, CUBE, SME and UCCX Cisco Live! 2023 was an amazing event! We announced our Cisco Multiplatform End-to-End Caller Journey Analytics Solution. We were able to get some helpful feedback on our upgraded portal user experience

Enterprise Connect 2023 Recap

From Webex updates to MS Teams 2.0 We’re Highlighting Enterprise Connect Innovations and Announcements. Enterprise Connect 2023 is in the books, and the ISI team was there in the Expo Hall, where we met and chatted with many customers, partners, and industry professionals. AI dominated the conversation at EC2023 this year, but additional and related

See ISI at Enterprise Connect 2023!

Save $500 off a conference pass with our exclusive promo code ISI Will we see you in Orlando? We’re exhibiting at Enterprise Connect Orlando, the must-attend collaboration and CX event of 2023. Our team will be talking about how our customers have been using ISI’s powerful CDR reporting and analytics for: Improved employee

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