Blog – ISI

Watch & Learn: Mastering Report Field Attributes in ISI Queue Analytics

We recently hosted an ISI Analytics Office Hours session focused on getting more value out of Report Field Attributes in our new reporting engine. If you weren’t able to join live—or just want a quick refresher—this recap gives you an easy way to catch up and see how small changes to field settings can make

Healthcare

3 Ways Enhanced CDR Reporting Helps Hospitals Reduce Readmissions & Avoid Millions in Fines

Calls are a critical part of every patient’s journey. From discharge planning and follow-up to chronic care management and pharmacy outreach, patient calls often determine whether people stay on track—or bounce back into the hospital. At the same time, hospitals continue to face financial pressure from Medicare readmission-related penalties and other value-based purchasing programs. Even

Webex Calling Customer Assist: Key Features, Use Cases and Reporting Limitations

As customer expectations continue to evolve, businesses are turning to agile and cloud-based solutions to modernize their communications and support operations. Cisco recently rebranded its Webex Customer Experience Essentials offering as Webex Calling Customer Assist, expanding its functionality with AI-powered features and streamlining its value for modern contact centers. In this article, we will

Mastering the Queue Analytics Dashboard: A Walkthrough with ISI Analytics’ Adam Vicencio

Looking to get more value from your call queue data? Whether you’re new to ISI Analytics or want to make better use of your Queue Analytics Dashboard, this walkthrough with Adam Vicencio is your go-to guide. In under 25 minutes, Adam breaks down everything from logging in and navigating the interface to customizing widgets and

Unlock Advanced Reporting and Dashboard Insights Beyond Your Existing Calling Platform’s Reporting Tools

Boost operational efficiency, enhance employee productivity, and elevate customer experience with robust analytics, customized reporting, and advanced features that go beyond native UC analytics.

ISI Invited to Cisco Live 2024 Collaboration Village

Cisco Live 2024 Returns to Mandalay Bay in Las Vegas, June 2-6 Cisco Live, the premier event for technological education, inspiration, and community, is set to reconvene at the Mandalay Bay Convention Center in Las Vegas from June 2 to June 6, 2024. Once again, ISI is honored to participate in the Collaboration Village, showcasing

What are Call Queues from Microsoft Teams, Webex and Cisco Call Manager?

How to use Call Queuing to Unlock Cost Savings and Improve CX

ISI Sponsoring WebexOne 2023!

ISI is excited to be sponsoring WebexOne, live from Anaheim, CA and virtual, October 24-26, 2023!

Complete Caller Journey Visibility for Multiplatform UC Environments Coming Soon

Today’s UC environments are complex, with enterprises using a variety of calling platforms. There’s probably some legacy calling platforms implemented in the past that might still serve their purpose. You may have inherited different calling platforms during a merger or acquisition giving rise to some integration challenges. You may have different departments or teams within

Hybrid Calling Environments Require Robust Reporting & Analytic Tools

ISI Delivers… One Reporting & Analytics Platform capturing caller journey across multiple Cisco Platforms such as Cisco UCM, WebEx, CUBE, SME and UCCX Cisco Live! 2023 was an amazing event! We announced our Cisco Multiplatform End-to-End Caller Journey Analytics Solution. We were able to get some helpful feedback on our upgraded portal user experience

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