ISI Analytics Returning to Cisco Live 2026
ISI Analytics is excited to return to Cisco Live 2026 as part of the Collaboration Village. This year’s event returns to Las Vegas from May 31-June 4, 2026. Cisco Live continues to be one of the most important events of the year for collaboration and unified communications professionals. It’s an opportunity to connect directly
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Unlock Advanced Reporting and Dashboard Insights Beyond Your Existing Calling Platform’s Reporting Tools
Boost operational efficiency, enhance employee productivity, and elevate customer experience with robust analytics, customized reporting, and advanced features that go beyond native UC analytics.
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Using Power BI for Call Queue Reporting: What Teams Learn After the First Dashboards Are Built
As companies deploy cloud calling platforms like Microsoft Teams and Webex Calling Customer Assist, demand for call visibility increases quickly. What starts as a simple reporting need—basic call counts, missed calls, usage—quickly evolves into deeper operational questions: Why are callers abandoning? Which queues are overloaded? Where are callers getting stuck? How well are agents
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From Call Entry to Resolution: Why Cradle-to-Grave Visibility Changes Everything for MS Teams & Webex
If you manage call queues in Microsoft Teams or Webex, you probably know how a call starts. What’s harder to see—yet far more important—is what happens next. How many times was it transferred? Did it bounce between queues? Was it forwarded externally? Was it ultimately answered, abandoned, or redirected? For many organizations, that full
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A Better Way to Measure Microsoft Teams Call Queues Across a Higher-Ed Footprint
Higher-education institutions are modernizing communications as they expand across campuses, online programs, and distributed administrative teams. Many are moving to cloud-based calling platforms like Microsoft Teams Call Queues to simplify management, improve security, and support hybrid operations. But modernization often introduces a familiar challenge: reporting gaps. When leadership and department teams can’t see queue
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Modernizing K–12 Communication: How One District Cut Missed Calls and Saved 380 Hours
Across the country, K–12 school districts are replacing aging phone systems with modern cloud-based calling platforms, like Microsoft Teams and Webex. The benefits are clear: improved security, easier management, and better alignment with hybrid school operations. But modernization often comes with a hidden challenge—reporting gaps. Accurate call analytics are critical for parent communication, school
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Watch & Learn: Mastering Report Field Attributes in ISI Queue Analytics
We recently hosted an ISI Analytics Office Hours session focused on getting more value out of Report Field Attributes in our new reporting engine. If you weren’t able to join live—or just want a quick refresher—this recap gives you an easy way to catch up and see how small changes to field settings can make
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3 Ways Enhanced CDR Reporting Helps Hospitals Reduce Readmissions & Avoid Millions in Fines
Calls are a critical part of every patient’s journey. From discharge planning and follow-up to chronic care management and pharmacy outreach, patient calls often determine whether people stay on track—or bounce back into the hospital. At the same time, hospitals continue to face financial pressure from Medicare readmission-related penalties and other value-based purchasing programs. Even
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Webex Calling Customer Assist: Key Features, Use Cases and Reporting Limitations
As customer expectations continue to evolve, businesses are turning to agile and cloud-based solutions to modernize their communications and support operations. Cisco recently rebranded its Webex Customer Experience Essentials offering as Webex Calling Customer Assist, expanding its functionality with AI-powered features and streamlining its value for modern contact centers. In this article, we will
Read MoreMastering the Queue Analytics Dashboard: A Walkthrough with ISI Analytics’ Adam Vicencio
Looking to get more value from your call queue data? Whether you’re new to ISI Analytics or want to make better use of your Queue Analytics Dashboard, this walkthrough with Adam Vicencio is your go-to guide. In under 25 minutes, Adam breaks down everything from logging in and navigating the interface to customizing widgets and
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