Cisco Hunt Group Analytics
Cisco Hunt Groups Reporting
Identify peak traffic times, monitor real-time agent status and detailed call reporting, facilitate better management of resources and optimization of caller experiences. ISI Analytics enhances Cisco's Hunt Group capabilities with call queue reports, agent performance, and call detail records — all available with real time metrics and historical data packed in an intuitive user interface.
Real-time Dashboard & Metrics
Call queue analytics is a cost-effective solution to leverage contact center insights, without the complexity and expense of a traditional call center infrastructure. ISI's combines Cisco Hunt Groups and Native Call Queuing with powerful queue analytics so businesses can create enhanced reporting and analytics dashboards to call reporting and agent productivity.
Power up your Cisco UCM Reporting
Compare what you get from ISI vs Cisco CAR
Feature |
Native Reporting |
ISI Analytics |
|---|---|---|
| Data Retention |
Limited retention period
|
No limitation on data retention, offers 13+ months of call detail retention
|
| Cradle-to-Grave Call Tracking |
Not available
|
Complete visibility of call path and transfers from start to finish
|
| Custom Report Creation |
Limited customization options, predefined templates only
|
Flexible reporting templates with customizable columns, fields, and summary levels
|
| Real-time Analytics |
Primarily historical reporting
|
Real-time dashboards and metrics for immediate visibility
|
| Hunt Group Reporting |
Basic historical reporting
|
Enhanced capabilities including real-time agent status, peak traffic times, detailed call reporting
|
| Security and Access Control |
Basic admin access
|
Role-based security with controlled access rights for different business units
|
| Integration Capabilities |
Limited integration options
|
Supports multi-platform reporting (CUCM, CUBE, SBC, UCCX) and API access
|
| Automated Alerts |
Basic alerting
|
Definable CDR alarms with email & text messaging to designated recipients
|
Cisco CDR reporting & analytics, evolved.
Powerful reporting across industry applications.
Infortel Select provides visibility into all corporate telecom activity for most general businesses as well as incorporating industry-specific capabilities for healthcare, financial services, the public sector, and retail.
Get a DemoAdvanced Cisco CUCM CDR Reporting Software
Unlock raw call data
Normalize raw data from each source into powerful, meaningful, and usable information.
Reduce network costs
Complete telecom infrastructure visibility to reduce net telecom expenses by right-sizing conventional trunk facilities and identifying and eliminating telecom misuse and abuse.
Maintain call compliance
Complete historical call activity visibility and fast, flexible, and on-demand ad hoc search tools.
Monitor UC adoption
Device-level call tracking and reporting, softphone adoption, and used/unused device management.
Get better Cisco call reporting data.
Reach out to our sales team to see how Infortel Select will help you improve your call reporting operations — everything from compliance to user adoption and performance.
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Use Cases
Save money with better usage data
Infortel Select helps you truly understand your telecom usage and expense, so you make the most intelligent, and profitable, business decisions. Allocate variable usage costs, fixed equipment costs and one-time charges, see your telecom spend broken out across your organization, and get the most value from your telecom system.
Call accountingImprove customer experience
Infortel Select provides organizations with call metrics and visibility essential for continual improvement. Reveal leaders and low performers within workgroups that make or receive calls, and monitor call volumes to ensure appropriate staffing.
Call center-like metricsCompliance, simplified
You need complete call activity visibility and fast, flexible, and on-demand ad hoc search tools. Infortel Select delivers historical call information in seconds, saving you time & money, making call compliance a lot less scary.
Call compliance
Webex Call Reporting
Take your call accounting and analytics needs to the cloud. Get reports for call accounting, utilization, traffic analysis, and cost allocation, all tailor made for your enterprise. Get Infortel Select on the Webex App Hub and start getting more visibility into your Webex Calling activity.
Get the AppLearn more about our Cisco reporting software
Check out these resources to learn more about Infortel Select and how it can help your organization.
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Experience the power of ISI's Cisco UCM call reporting
Get advanced hunt group insights with ISI’s enhanced reports—offering call center-level analytics without the high Contact Center costs. ISI Analytics provides comprehensive Cisco Hunt Group reporting, boosting agent productivity, enhancing caller experience, streamlining cost allocation, and ensuring compliance with call history requirements. Transform your call operations and avoid unnecessary expenses with ISI Analytics.
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