ISI Analytics is excited to return to Cisco Live 2026, taking place May 31–June 4 in Las Vegas, as part of the Collaboration Village.
Cisco Live remains one of the most important events of the year for collaboration, calling, and customer experience teams. It’s where customers, partners, and Cisco teams come together to share real‑world lessons and explore what’s next for Webex Calling, analytics, and AI‑driven operations.
This year, we’ll be showcasing how organizations are gaining clearer, faster insight into queue performance across Webex Calling and Customer Assist—going beyond static reports to understand where service levels are truly at risk and where teams can take proactive action.
Featured Cisco Live Session
We’re also excited to invite you to a featured Cisco Live session from ISI Analytics CEO Jason Forehand:
📌 Queue Intelligence in Action: Introducing the Queue Performance Index (QPI)
🗓 June 1, 2026 | 2:00 PM (Las Vegas local time)
As customer expectations continue to rise, operations teams can no longer rely on one‑size‑fits‑all thresholds or manual analysis to manage queue performance. In this session, Jason will introduce the Queue Performance Index (QPI)—a dynamic, AI‑driven queue health score that learns how each queue normally operates and highlights issues only when they represent real customer impact.
You’ll see how QPI analyzes patterns in missed calls, abandonment, and wait times to surface meaningful service risks faster—without constant dashboard monitoring. The session also explores how Queue Analytics for Webex Calling Customer Assist is evolving into an AI‑driven decision layer that automates trend detection and delivers prioritized, actionable insights.
Attendees will walk away with practical ideas to:
- Move beyond static thresholds to adaptive, behavior‑based queue monitoring
- Identify service risks earlier using AI‑driven insights and anomaly detection
- Reduce manual investigation with automated trend analysis
- Improve operational response using prioritized signals like QPI
This session is designed for business leaders, operations managers, and collaboration teams looking for clearer, more actionable insight into queue performance—especially those supporting Customer Assist environments without full contact center tooling.
Can’t attend live? We’ll share the session recording once it becomes available.
Let’s Connect at Cisco Live
If you’re attending Cisco Live, we’d love to connect. Stop by the Collaboration Village to see what’s new in ISI Analytics, talk through your reporting goals, and meet the team in person.
Prefer to lock in time ahead of the event?
Schedule a 15‑minute conversation with the ISI Analytics team using the link below.
Hope to see you in Las Vegas!