ISI Analytics Returning to Cisco Live 2026: Queue Intelligence in Action
ISI Analytics is excited to return to Cisco Live 2026, taking place May 31–June 4 in Las Vegas, as part of the Collaboration Village. Cisco Live remains one of the most important events of the year for collaboration, calling, and customer experience teams. It’s where customers, partners, and Cisco teams come together to share
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Unlock Advanced Reporting and Dashboard Insights Beyond Your Existing Calling Platform’s Reporting Tools
Boost operational efficiency, enhance employee productivity, and elevate customer experience with robust analytics, customized reporting, and advanced features that go beyond native UC analytics.
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Before You Migrate: Preserving UCCX Reporting for Public Sector Contact Centers Moving to Webex Calling Customer Assist
Modernizing voice infrastructure is a priority for many state and local government agencies. For departments running Cisco Unified Contact Center Express (UCCX), migrating to Webex Calling Customer Assist is an attractive step toward cloud flexibility, simplified operations, and long-term sustainability. From a call-handling perspective, these migrations are often straightforward. But many agencies discover an issue
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Watch & Learn: Mastering Report Field Attributes in ISI Queue Analytics
We recently hosted an ISI Analytics Office Hours session focused on getting more value out of Report Field Attributes in our new reporting engine. If you weren’t able to join live—or just want a quick refresher—this recap gives you an easy way to catch up and see how small changes to field settings can make
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3 Ways Enhanced CDR Reporting Helps Hospitals Reduce Readmissions & Avoid Millions in Fines
Calls are a critical part of every patient’s journey. From discharge planning and follow-up to chronic care management and pharmacy outreach, patient calls often determine whether people stay on track—or bounce back into the hospital. At the same time, hospitals continue to face financial pressure from Medicare readmission-related penalties and other value-based purchasing programs. Even
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ISI Analytics at WebexOne 2025: Let’s Meet in San Diego and Talk Webex Queue Analytics!
We’re excited to announce that ISI Analytics is a proud sponsor of WebexOne 2025, taking place this year in beautiful San Diego! This annual event brings together the best minds in collaboration, customer experience, and innovation—and we’re thrilled to be part of it. 🚀 See What’s New: Our Webex Queue Dashboard
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Join ISI Analytics at Cisco Live 2025: Unlocking Call Center Insights with Queue Analytics for Webex Calling
We are excited to announce that ISI Analytics will be a proud sponsor of the Collaboration Village at Cisco Live 2025, happening from June 8-12 in San Diego. Cisco Live is the ultimate event for IT professionals and industry leaders to gather, learn, and explore the latest advancements in technology. As part of
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ISI Invited to Cisco Live 2024 Collaboration Village
Cisco Live 2024 Returns to Mandalay Bay in Las Vegas, June 2-6 Cisco Live, the premier event for technological education, inspiration, and community, is set to reconvene at the Mandalay Bay Convention Center in Las Vegas from June 2 to June 6, 2024. Once again, ISI is honored to participate in the Collaboration Village, showcasing
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What are Call Queues from Microsoft Teams, Webex and Cisco Call Manager?
How to use Call Queuing to Unlock Cost Savings and Improve CX
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Complete Caller Journey Visibility for Multiplatform UC Environments Coming Soon
Today’s UC environments are complex, with enterprises using a variety of calling platforms. There’s probably some legacy calling platforms implemented in the past that might still serve their purpose. You may have inherited different calling platforms during a merger or acquisition giving rise to some integration challenges. You may have different departments or teams within
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