ConvergeOne, the premier IP-enabled, solutions-led, customer experience company, recently selected ISI as its preferred CDR reporting and cost allocation service provider.
ISI’s Infortel Select gives ConvergeOne Cloud Experience (C1CX) customers enhanced operational reporting and cost analytics, which aligns with ConvergeOne’s mission to enable great customer and employee experiences.
“We are excited to partner with ISI to offer our C1CX customers an improved reporting and cost analytics experience,” said Bret Lathrop, Senior Director, C1CX, ConvergeOne. “With ISI’s Infortel Select, our customers will have access to real-time and historical reporting, dashboards, and analytics to help them improve business performance.”
ConvergeOne provides custom IT solutions and services for clients across a range of industries, from healthcare to financial services and government.
Its C1CX platform as a service model delivers a hybrid multi-cloud service powered by leading UCaaS/CCaaS vendors and ConvergeOne intellectual property, enabling organizations to deliver exceptional customer experiences.
C1CX customers now have access to enhanced CDR reporting and analytics that remove caller experience blind spots, uncovering problems that often impact customer experience. Like how our cradle-to-grave call reporting for Cisco UCM and Webex Calling presents all related call events in sequence in one easy-to-access report, so managers can quickly see excessive transfers, dropped calls and other potentially hidden issues.
With Infortel Select, C1CX customers will also have visibility to help control costs, stay compliant with call data governance, and improve employee productivity.
“We are thrilled to be selected as ConvergeOne’s preferred CDR Reporting & Cost Analytics Service Provider,” said Chris Welch, Vice President, Sales, ISI. “Our partnership with ConvergeOne will help us deliver better reporting and analytics capabilities to organizations across industries, enabling them to make data-driven decisions and optimize their C1CX user experience.”
See how organizations across industries like healthcare, financial services, and the public sector use ISI’s powerfully smart CDR analytics and queue reporting.
