Blog – ISI

Making Sense of Webex Calling Call Flows for Auto Attendants and Call Queues (Customer Assist)

As businesses modernize their communications infrastructure, Webex Calling has emerged as a powerful cloud-based phone system. With features like Auto Attendants, Call Queues, and the enhanced Webex Customer Assist, organizations can streamline call routing and improve customer service. But understanding how these flows work—and how to measure their effectiveness—is key to unlocking their full

An IT worker is overwhelmed by complex call flow information. Using Call flow analytics is shown to make the situation easier.

Making Sense of Microsoft Teams Call Flows for Auto Attendants and Call Queues

Microsoft Teams Call Routing and Analytics Overview As organizations increasingly rely on Microsoft Teams for unified communications, understanding how calls are routed—and how to measure their effectiveness—has become essential. Whether you’re managing internal support lines, customer service queues, or departmental call flows, Microsoft Teams offers flexible routing options through Auto Attendants and Call Queues. But

Webex Calling Native CDR Reporting: Key Features, Use Cases, and Limitations Compared to ISI Analytics

As organizations continue shifting to cloud calling platforms like Cisco Webex Calling, the need for reliable call detail record (CDR) reporting becomes increasingly critical. While Webex Calling provides native CDR capabilities, many businesses quickly discover gaps in functionality, usability, and long-term analytics that can hinder operational insight. This article breaks down Webex Calling’s native

Mastering the Queue Analytics Dashboard: A Walkthrough with ISI Analytics’ Adam Vicencio

Looking to get more value from your call queue data? Whether you’re new to ISI Analytics or want to make better use of your Queue Analytics Dashboard, this walkthrough with Adam Vicencio is your go-to guide. In under 25 minutes, Adam breaks down everything from logging in and navigating the interface to customizing widgets and

Unlock Advanced Reporting and Dashboard Insights Beyond Your Existing Calling Platform’s Reporting Tools

Boost operational efficiency, enhance employee productivity, and elevate customer experience with robust analytics, customized reporting, and advanced features that go beyond native UC analytics.

The Hidden Challenges of Webex Reporting for Calling Queues

When organizations consider migrating to a cloud-based unified communications (UC) solution like Webex, they are often drawn to the amazing features that are truly transforming how teams collaborate. However, Webex doesn’t always offer all the features that an organization might need when it comes to analytics. While Contact Center solutions provide comprehensive analytics, they can

What are Call Queues from Microsoft Teams, Webex and Cisco Call Manager?

How to use Call Queuing to Unlock Cost Savings and Improve CX

Complete Caller Journey Visibility for Multiplatform UC Environments Coming Soon

Today’s UC environments are complex, with enterprises using a variety of calling platforms. There’s probably some legacy calling platforms implemented in the past that might still serve their purpose. You may have inherited different calling platforms during a merger or acquisition giving rise to some integration challenges. You may have different departments or teams within

ConvergeOne Selects ISI as its Preferred CDR Reporting & Cost Allocation Service Provider

ConvergeOne, the premier IP-enabled, solutions-led, customer experience company, recently selected ISI as its preferred CDR reporting and cost allocation service provider. ISI’s Infortel Select gives ConvergeOne Cloud Experience (C1CX) customers enhanced operational reporting and cost analytics, which aligns with ConvergeOne’s mission to enable great customer and employee experiences. “We are excited to partner with ISI

ISI Supercharged in 2023 – An Overview From Our CEO, Jason Forehand

Hi, we’re ISI. If you’re here, you’re probably considering our product for CDR reporting and analytics or at least are interested in learning more about what ISI does. Thank you for visiting! The advent of unified communications has changed the way businesses communicate with their employees, customers, and partners. While UC innovations have improved how

Filters

Category

Industry