What is Call Queuing?

How to use Call Queuing to Unlock Cost Savings and Improve CX

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Complete Caller Journey Visibility for Multiplatform UC Environments Coming Soon

Today’s UC environments are complex, with enterprises using a variety of calling platforms. There’s probably some legacy calling platforms implemented in the past that might still serve their purpose. You may have inherited different calling platforms during a merger or acquisition giving rise to some integration challenges. You may have different departments or teams within

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ConvergeOne Selects ISI as its Preferred CDR Reporting & Cost Allocation Service Provider

ConvergeOne, the premier IP-enabled, solutions-led, customer experience company, recently selected ISI as its preferred CDR reporting and cost allocation service provider. ISI’s Infortel Select gives ConvergeOne Cloud Experience (C1CX) customers enhanced operational reporting and cost analytics, which aligns with ConvergeOne’s mission to enable great customer and employee experiences. “We are excited to partner with ISI

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ISI Supercharged in 2023 – An Overview From Our CEO, Jason Forehand

Hi, we’re ISI.   If you’re here, you’re probably considering our product for CDR reporting and analytics or at least are interested in learning more about what ISI does. Thank you for visiting! The advent of unified communications has changed the way businesses communicate with their employees, customers, and partners. While UC innovations have improved how

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How SSO Beats Password Fatigue, Saves Costs & Adds Security

SSO helps organizations avoid costly password resets, reduce password fatigue, and increase cyber security posture.

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Re-imagining the “Single Pane of Glass” with UC Analytics

The terms “data” and “information” – although similar – really don’t mean the same thing.

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Public Sector

Advanced UC Analytics Playing Key Public Sector Role

With ISI’s UC Analytics many state and local governments have responded by augmenting their communication platform with advanced, on-demand analytics capabilities

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Maximizing Your Cisco Hunt Group’s Value

In Cisco UC environments, hunt groups are a popular alternative to full-fledged contact center platforms. Often more cost-effective than their higher-end counterparts, hunt groups still meet the same fundamental business requirements for call handling, wait time, and overall customer experience measurement. And yet, enterprises need better historic reporting – and real-time visibility into Native Call

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Does Microsoft Teams give you the application visibility you need?

As Microsoft® Teams proliferates within enterprise voice networks, ISI UC Cloud Analytics give business managers and IT departments unmatched reporting visibility into Cisco, Avaya, and other on-premises UC platforms already in place. In April, Microsoft reported that the number Microsoft Teams daily active users had climbed to a staggering 145 million. This followed last year’s

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Enhance Cisco Contact Center Visibility, Make Better Decisions

A report by Contact Center Week, “The Future of the Contact Center: A Forecast,” found that, “Although (businesses) are emphasizing digital to a greater extent than ever before, 89% of companies believe phone communication will still play a role in the contact center of the future.” Moreover, said the report, “collecting and actioning” (contact center)

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