Healthcare

3 Ways Enhanced CDR Reporting Helps Hospitals Reduce Readmissions & Avoid Millions in Fines

Calls are an important part of a patient’s journey, and call detail records reporting and analytics can help optimize patient experience and improve outcomes after discharge from care. Patients want clear communication. They do not want to wait endlessly on hold to get answers to important questions about their health. Hospitals also want to improve

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See ISI at Enterprise Connect 2023!

Save $500 off a conference pass with our exclusive promo code ISI   Will we see you in Orlando?   We’re exhibiting at Enterprise Connect Orlando, the must-attend collaboration and CX event of 2023. Our team will be talking about how our customers have been using ISI’s powerful CDR reporting and analytics for: Improved employee

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From Start to Finish: A Simple Way to Improve Customer Call Experiences

Better visibility into customer call paths can significantly impact service quality   A healthcare setting, and the circuitous routes some callers were taking as they traversed hospital departments and staff, offers a window into how one medical facility employed advanced cradle-to-grave call reporting to improve patient happiness and well-being, increase return visits, and elevate staff

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Gauge Call Agent Productivity with Cisco UCM Hunt Groups and Native Call Queuing

Does your organization have visibility into the productivity of your employees and departments when it comes to inbound calls? Can you easily identify those individuals who need training or the departments that are overwhelmed with calls during certain times of the day? Contact centers provide at-a-glance insight into agent availability and productivity metrics, but they

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call queue analytics software screenshot

Contact Center Analytics Without the Contact Center

With ISI-powered hunt groups and native call queuing, you can achieve contact center analytics for your Cisco UCM, without the expense or complexity of a full contact center.

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How SSO Beats Password Fatigue, Saves Costs & Adds Security

SSO helps organizations avoid costly password resets, reduce password fatigue, and increase cyber security posture.

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Hunt Groups to the Rescue at Cisco Live

Plus the exciting future of call data analytics in this short preview of Jason Forehand’s Cisco Live 2022 Session.

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Infortel Select Now Available in Webex App Hub

Infortel Select helps power enterprise cloud migrations through advanced Webex Calling analytics and is now listed on Cisco’s Webex App Hub

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The “New Age of Voice.” A Few Minutes with Analyst Jon Arnold

We recently caught up with Jon Arnold, principal analyst of J Arnold & Associates, to discuss his NoJitter.com article, “Why the New Age of Voice Will Create New Business Value.”

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Re-imagining the “Single Pane of Glass” with UC Analytics

The terms “data” and “information” – although similar – really don’t mean the same thing.

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