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Infortel Select
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Cloud Security & Architecture
Infortel Select resides in a secure Azure data center environment and employs industry-standard security measurements to protect customer information.
Platforms Supported
Microsoft Teams
Webex Calling
Cisco Call Manager
Cisco UCCX
Avaya
Use Cases
Queue Analytics
Compliance Recording
CDR Data Compliance
Increase Employee Productivity
Call Accounting & Cost Allocation
Improve Caller Experience
Video
Queue Analytics Deep Dive with Isaac Al-taraireh
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Industries
Financial Services
Leading financial service organizations trust ISI.
Healthcare
Unlock the value of healthcare CDR reporting.
Public Sector
Unmatched organization, department, and agency CDR visibility.
Retail
CDR reporting and analytics designed for retailers.
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Latest Blog Posts
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What are Call Queues from Microsoft Teams, Webex and Cisco Call Manager?
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Unlock Advanced Reporting and Dashboard Insights Beyond Your Existing Calling Platform’s Reporting Tools
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How ISI Analytics Revolutionized Cisco UCM & Webex Call Queue Reporting for a Major State Agency
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The Hidden Challenges of Webex Reporting for Calling Queues
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Technical Support is an important part of the Infortel Select experience. Reach us here.
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Release History
View Infortel Select software release notes here.
Release Notes
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ISI Analytics Release Notes
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About ISI
ISI makes enterprise CDR data more accessible, usable, and valuable.
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March 18, 2025
Office Hours: Queue Analytics Dashboard
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