At ISI, we help people see the entire caller journey.
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Get better CDR reports from your UC platform.
Add Infortel Select to your Cisco, Webex Calling, or Microsoft Teams platform and gain deeper, customizable, single-screen calling activity visibility with enhanced CDR analytics and queue reporting.
Analyze call data across platforms
Webex
Infortel's Webex call reporting can help your organization move your call accounting and analytics needs to the cloud as you move away from an on-premises PBX.
Microsoft Teams
Infortel delivers enterprise-level insights, including information on employee engagement, meeting activity, and call history data for compliance and reporting.
Securing Your Call Records in the Cloud
Learn more about Infortel Select, and see how different industry verticals gain valuable insights with ISI.
Unlock better call reporting and analytics
Reach out to our sales team to see how Infortel Select will help you improve your call reporting operations — everything from compliance to user adoption and performance.
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Infortel Select Use Cases
Call Accounting
Save money with better usage data. Infortel Select helps you truly understand your telecom usage and expense, so you make the most intelligent, and profitable, business decisions. Allocate variable usage costs, fixed equipment costs and one-time charges, see your telecom spend broken out across your organization, and get the most value from your telecom system.
Performance Data
Improve customer experience. Infortel Select provides organizations with call metrics and visibility essential for continual improvement. Reveal leaders and low performers within workgroups that make or receive calls, and monitor call volumes to ensure appropriate staffing.
Call compliance
Infortel select makes call compliance simple.You need complete call activity visibility and fast, flexible, and on-demand ad hoc search tools. Infortel Select delivers historical call information in seconds, saving you time & money, making call compliance a lot less scary.
Explore Further
Want to learn more about the Infortel Select solution? Check the ISI Resource Center for a trove of helpful information on such topics as CDR, data analytics, unified communications, and more. Don’t see what you are looking for? Drop us a note resources@isi-info.com.
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Simplify Your Call Analytics
Your team shouldn’t spend hours building dashboards when they could be making strategic decisions. ISI Analytics gives you complete call queue visibility from day one—no spreadsheets, no lengthy setup. Get the insights you need to drive performance and prove ROI to leadership.
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