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Call Analytics
Queue Analytics
Microsoft Teams Queue Analytics
Advanced call queue reporting and real-time agent dashboards for Microsoft Teams
Webex Customer Assist
Comprehensive queue performance analytics for Webex environments
Auto Attendant Reports
Monitor call activity, analyze performance, and optimize staffing decisions
Manager & Agent Dashboards
Monitor queue performance and agent stats
Queue Performance Reports
Historical analytics and trending for call queue optimization
Call Detail Reporting
Cisco UCM (CUCM)
Call detail records (CDR) and analytics for Cisco Unified Communications Manager
Webex Calling
Comprehensive call detail records and analytics for Webex Calling environments
Microsoft Teams Calling
Historical call data and reporting for Microsoft Teams Phone system
Avaya
Comprehensive call reporting for Avaya communication systems
Enterprise Add-Ons
Call Accounting
Track telecom usage, allocate costs by department, and optimize spending
Compliance Call Recording
Secure call recording for regulatory compliance requirements
Call Speech Transcription
AI-powered call transcription and speech analytics powered by Verint technology
Use Cases
Use Cases
Customer Experience (Queue Analytics)
Improve customer satisfaction with queue analytics and call journey insights
CDR Data Compliance
Historical call data management for legal and regulatory compliance requirements
Call Accounting & Cost Allocation
Track telecom usage, allocate costs by department, and optimize spending
Compliance Recording
Secure call recording and data retention for regulatory requirements
By Role
IT & Voice Teams
Technical insights and analytics for voice infrastructure management
Call Center Operations
Operational analytics and reporting for call center performance optimization
CX Leadership
Executive-level insights for customer experience strategy and decision-making
Industries
Financial Services
Industry-specific resources and use cases
Healthcare
Healthcare-focused analytics and compliance resources
Government
Government and public sector solutions
Retail
Retail industry analytics and reporting resources
Resources
Learn & Explore
Resource Library
Explore our rich library of resources written by ISI team members and industry experts
Product Demo Videos
Watch detailed product demonstrations and feature overviews
Office Hours Webinars
Join live sessions with our experts and get your questions answered
Blog
Latest insights and trends in call analytics and UC reporting
Content Type
Videos
Product demos and educational content
White Papers
In-depth analysis and industry research
Fact Sheets
Quick reference guides and product overviews
Brochures
Quick reference guides and product overviews
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Knowledge Base
View a growing repository of support documentation.
System Status
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Release History
View Infortel Select software release notes here.
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Reporting
Available Templates
Available Templates
Microsoft Teams Queue Detail
Microsoft Teams Queue Summary Reports
Microsoft Teams Agent Detail
Microsoft Teams Agent Summary Reports
Webex Queue Detail
Webex Queue Summary Reports
Webex Agent Detail
Webex Agent Summary
Call Record Search
Call Type, Direction, and Ownership Definitions