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Call Analytics
- Queue Analytics
  - Microsoft Teams Queue AnalyticsAdvanced call queue reporting and real-time agent dashboards for Microsoft Teams
  - Webex Customer AssistComprehensive queue performance analytics for Webex environments
  - Auto Attendant ReportsMonitor call activity, analyze performance, and optimize staffing decisions
  - Manager & Agent DashboardsMonitor queue performance and agent stats
  - Queue Performance ReportsHistorical analytics and trending for call queue optimization
- Call Detail Reporting
  - Cisco UCM (CUCM)Call detail records (CDR) and analytics for Cisco Unified Communications Manager
  - Webex CallingComprehensive call detail records and analytics for Webex Calling environments
  - Microsoft Teams CallingHistorical call data and reporting for Microsoft Teams Phone system
  - AvayaComprehensive call reporting for Avaya communication systems
- Enterprise Add-Ons
  - Call AccountingTrack telecom usage, allocate costs by department, and optimize spending
  - Compliance Call RecordingSecure call recording for regulatory compliance requirements
  - Call Speech TranscriptionAI-powered call transcription and speech analytics powered by Verint technology
Use Cases
- Use Cases
  - Customer Experience (Queue Analytics)Improve customer satisfaction with queue analytics and call journey insights
  - CDR Data ComplianceStay audit-ready with reliable, centralized visibility into call records
  - Call Accounting & Cost AllocationTrack telecom usage, allocate costs by department, and optimize spending
  - Compliance RecordingSecure call recording and data retention for regulatory requirements
- By Role
  - IT & Voice TeamsTechnical insights and analytics for voice infrastructure management
  - Call Center OperationsOperational analytics and reporting for call center performance optimization
  - CX LeadershipExecutive-level insights for customer experience strategy and decision-making
- Industries
  - Financial ServicesIndustry-specific resources and use cases
  - HealthcareHealthcare-focused analytics and compliance resources
  - GovernmentGovernment and public sector solutions
  - RetailRetail industry analytics and reporting resources
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  - Resource LibraryExplore our rich library of resources written by ISI team members and industry experts
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- Content Type
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Supported Data Sources

Supported Data Sources

ISI Analytics Supported Data Sources
Avaya
- ISI Analytics + Avaya Communications Manager RSP Diagram
Cisco UCM
- Cisco UCM CDR + ISI Analytics Network Diagram – SFTP CDR Collection
Cisco CUCM NCQ
- Cisco CUCM NCQ + ISI Analytics Network Diagram – Native Call Queuing Collection
Cisco UCCX
- Cisco UCCX + ISI Analytics Network Diagram – Real-Time and Historical Call Statistics Collection
Cisco CUBE
- Cisco CUBE + ISI Analytics Network Diagram – Remote CDR Collection via RADIUS
Cisco Voice Gateway
- Cisco Voice Gateway + ISI Analytics Network Diagram – RADIUS CDR Collection
CUCME
- CUCME + ISI Analytics Network Diagram – RADIUS CDR Collection
Webex DI
- Webex DI + ISI Analytics Network Diagram – CDR/CMR Cloud Collection
Webex MT
- Webex Multi-Tenant – API-Based CDR and Directory Collection
Webex Customer Assist Queues
- Webex Customer Assist Queues – API-Based CDR and Directory Collection
Microsoft Teams
- Microsoft Teams + ISI Analytics Network Diagram – CDR, Directory & Queue Collection
AudioCodes SBC
- AudioCodes SBC + ISI Analytics Network Diagram – RADIUS CDR Collection
Oracle SBC
- Oracle SBC + ISI Analytics Network Diagram – RADIUS CDR Collection
Oracle Acme Packet
- Oracle Acme Packet SBC + ISI Analytics Network Diagram – RADIUS CDR Collection
Ribbon Sonus SBC
- Ribbon Sonus SBC 1000/2000 + ISI Analytics Network Diagram – RADIUS CDR Collection
NEC

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At ISI Analytics, our mission is to simplify and accelerate how organizations gain insight into call queue performance. We eliminate the complexity of spreadsheets and Power BI builds by delivering cradle-to-grave visibility—right out of the box. With fast, accurate reporting and dashboards tailored to your KPIs, we empower your teams to make smarter decisions, earn trust from leadership, and scale with confidence.

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