ISI Analytics Achieves SOC 2 Type II Certification, Reinforcing Commitment to Security and Reliability
At ISI Analytics, trust and transparency are at the heart of everything we do. We’re proud to share that we’ve successfully completed our SOC 2 Type II audit as of October 30, 2025, covering the Security and Availability trust service criteria.
This milestone reflects our ongoing commitment to protecting customer data and ensuring the reliability of our cloud-based Call Queue Analytics solutions for enterprise collaboration platforms.
The audit was conducted by A-LIGN, a leading cybersecurity compliance firm trusted by over 4,000 global organizations. Their rigorous evaluation confirms that our systems, processes, and controls meet the highest standards for safeguarding sensitive information.
“Completing our SOC 2 Type II audit underscores our commitment to security, reliability, and trust,” said Jason Forehand, CEO of ISI Analytics. “Customers rely on our Queue Analytics and CDR reporting solutions to manage complex communication environments and critical customer engagement workflows. This certification reaffirms that their data is protected and that our platform meets the highest security and availability standards.”
SOC 2, developed by the American Institute of Certified Public Accountants (AICPA), is a globally recognized framework for managing customer data based on five “trust service principles”: security, availability, processing integrity, confidentiality, and privacy. A SOC 2 Type II report goes beyond design—it evaluates the operational effectiveness of controls over time.
“Congratulations to ISI Analytics for completing their SOC 2 audit, a widely recognized signal of trust and security,” said Steve Simmons, COO of A-LIGN. “It’s great to work with organizations like ISI Analytics, who understand the value of expertise in driving an efficient audit and the importance of a high-quality final report.”
This achievement is more than a certification—it’s a reflection of our dedication to delivering secure, reliable, and high-performing solutions that help organizations optimize customer experience, workforce performance, and operational efficiency.
About ISI Analytics
ISI Analytics is a leading provider of cloud-based Call and Queue Analytics solutions that empower organizations to optimize customer experience, workforce performance, and operational efficiency across unified communications platforms.
🔗Learn more about ISI Queue Analytics
About A-LIGN
A-LIGN is a top provider of cybersecurity compliance programs, offering services such as SOC 2, ISO 27001, HITRUST, FedRAMP, and PCI. As the number one issuer of SOC 2 reports, A-LIGN combines expert auditors with cutting-edge technology to deliver efficient, high-quality audits.
🔗 https://a-lign.com