Infortel Select Enhanced CDR Analytics & Queue Reporting

Powerfully Smart CDR Reporting & Queue Analytics

ISI’s Infortel Select delivers better calling visibility for Cisco, Webex Calling, and Microsoft Teams, so you can boost employee productivity, improve caller experience, and simplify call accounting and compliance.

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Get better CDR reports from your UC platform.

Add Infortel Select to your Cisco, Webex Calling, or Microsoft Teams platform and gain deeper, customizable, single-screen calling activity visibility with enhanced CDR analytics and queue reporting.

Analyze call data across platforms

Cisco

Infortel Select shines as the ultimate Cisco CDR reporting and analytics additive solution, enhancing reporting for both CUCM and UCCX.

Webex

Infortel's Webex call reporting can help your organization move your call accounting and analytics needs to the cloud as you move away from an on-premises PBX.

Microsoft Teams

Infortel delivers enterprise-level insights, including information on employee engagement, meeting activity, and call history data for compliance and reporting.

Securing Your Call Records in the Cloud

Deployed via the secure, enterprise-grade Microsoft Azure cloud data center environment our infrastructure includes advanced security features, industry compliance certifications and periodic audits, and extensive data integrity and privacy protection. All your data is encrypted using AES 256-bit standards and is SSAE, PCI, HITRUST, FERPA compliant.

Learn more about Infortel Select, and see how different industry verticals gain valuable insights with ISI.

Unlock better call reporting and analytics

Reach out to our sales team to see how Infortel Select will help you improve your call reporting operations — everything from compliance to user adoption and performance.

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Infortel Select Use Cases

Call Accounting

Save money with better usage data. Infortel Select helps you truly understand your telecom usage and expense, so you make the most intelligent, and profitable, business decisions. Allocate variable usage costs, fixed equipment costs and one-time charges, see your telecom spend broken out across your organization, and get the most value from your telecom system.

Performance Data

Improve customer experience. Infortel Select provides organizations with call metrics and visibility essential for continual improvement. Reveal leaders and low performers within workgroups that make or receive calls, and monitor call volumes to ensure appropriate staffing.

Call compliance

Infortel select makes call compliance simple.You need complete call activity visibility and fast, flexible, and on-demand ad hoc search tools. Infortel Select delivers historical call information in seconds, saving you time & money, making call compliance a lot less scary.

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Simplify Your Call Analytics

Your team shouldn’t spend hours building dashboards when they could be making strategic decisions. ISI Analytics gives you complete call queue visibility from day one—no spreadsheets, no lengthy setup. Get the insights you need to drive performance and prove ROI to leadership.

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