The Hidden Challenges of Webex Reporting for Calling Queues
When organizations consider migrating to a cloud-based unified communications (UC) solution like Webex, they are often drawn to the amazing features that are truly transforming how teams collaborate. However, Webex doesn’t always offer all the features that an organization might need when it comes to analytics. While Contact Center solutions provide comprehensive analytics, they can
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Hybrid Calling Environments Require Robust Reporting & Analytic Tools
ISI Delivers… One Reporting & Analytics Platform capturing caller journey across multiple Cisco Platforms such as Cisco UCM, WebEx, CUBE, SME and UCCX Cisco Live! 2023 was an amazing event! We announced our Cisco Multiplatform End-to-End Caller Journey Analytics Solution. We were able to get some helpful feedback on our upgraded portal user experience
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How SSO Beats Password Fatigue, Saves Costs & Adds Security
SSO helps organizations avoid costly password resets, reduce password fatigue, and increase cyber security posture.
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