Overview
Leading Recreational Vehicle (RV) retailer
180+ locations
42 states
Each dealer location handles new and used RV sales,
rentals, service, and customer support
Challenge
Needed real-time visibility into Hunt Group activity at each store
Infortel Select Solution
Leverage Native Call Queuing for Hunt Group management
Results
Real-time, single-dashboard Hunt Group Native Call Queuing activity visibility
Cradle-to-grave call journey tracking
Customizable report generation
Automated report distribution
User-defined Alarms to monitor CDR call flows and other events
Business Impacts
Accessible, usable, and meaningful information from in-store Hunt Group data
