Call Records Compliance

Tired of Spending Extra Hours on Call Audit Requests?

Infortel Select delivers historical call information in seconds, saving you time and money, and making call records compliance a lot less scary.

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To comply with a dynamic regulatory environment, organizations need:


  • Complete historical call activity visibility
  • Fast, flexible, and on-demand ad hoc search tools
  • Storage retention policies exceeding 7+ years

UC and telecom platforms generate call detail, but they do not provide a fast and easy interface for the departments charges with maintaining compliance.

It can take many hours just to complete one call audit request, which adds personnel costs, increases the risk of fines for noncompliance, and irks your CISO, Legal, and HR departments.

You need ISI's powerfully smart & easy-to-use call records compliance solution!

ISI serves up call detail through and easy-to-use interface optimized for line of business, not just your IT department. With ISI Analytics, organizations can satisfy requirements to maintain call history and support on-demand ad-hoc call searching.

Key Infortel Select Benefits

Significantly reduces historical research and documentation time

Supports audit trails of calls made and received to comply with industry regulations, ensure compliant data availability, and provide user-defined automatic destruction of aged data

Provides searchable call history for compliance and legal investigation

Provides easy access to information to investigate employee harassment, phone abuse, or productivity concerns

Simplifies reporting and dashboards with an intuitive user interface that eliminates dependency on IT

Unifies the reporting of voice interactions from various platforms for single-pane-of-glass visibility

Enhances raw CDR with cradle-to-grave call tracking and organizational hierarchy to drive security and department analysis

Provides the foundation for an effective corporate compliance program with retained call history, on-demand call searches and alarms to enforce compliance



Learn more about how ISI’s cradle-to-grave call tracking visibility.

Whether you are subject to HIPAA, FDA and Medicare regulations, or the many and ever-changing regulations protecting consumer privacy and finances, sooner or later, you’ll need to be able to prove your organization’s calling is in compliance.

ISI Analytics make it simple.

Experience the power of ISI Analytics

Unified Communications has changed telecom and the ways we communicate. To secure the CDR reporting and data analytics visibility you need to access and use trapped call data, manage telecom infrastructure, monitor customer experience and employee productivity, and secure historical records, you need the power of ISI Analytics.

Schedule a Demo Talk to an Expert

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