Welcome to Our Office Hours!
Our monthly Office Hours webinars are designed to help you get the most out of our products. Each session features a welcoming introduction, a 15-minute demonstration by a Subject Matter Expert, and a 30-45 minute Q&A session where you can ask questions directly.
New Office Hours Session Coming Soon
We host regular Office Hours to help you get more value out of ISI Analytics, from queue performance to reporting tips and new feature walk-throughs. Our next live session is being scheduled now. Check back here soon for the date and topic, or catch up on past sessions below in the meantime.
Recorded Office Hours Library
Welcome to our curated collection of ISI Analytics Office Hours recordings. Each session is designed to help users get more value from the platform—whether you’re exploring queue performance, navigating dashboards, managing reports, or staying up to date on product enhancements. Browse by topic to find the insights most relevant to your role and goals.
Newest Office Hours
Jump into the latest session to stay up to date on ISI Analytics. Each recording highlights recent discussions, emerging trends, and practical ways teams are using our solutions today.
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Customer Conversations
Focused on real customer experiences, these sessions walk through common pain points, outcomes, and how organizations apply ISI Analytics in practice.
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Getting Started & Finding Support
Whether you're new to ISI Analytics or looking for quick help, these sessions walk through support tools, user management, and how to get the most out of your experience.
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Queue Insights & Performance
Dive into how ISI Analytics helps uncover trends and performance metrics across call queues to improve customer experience and agent efficiency.
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Cost Allocation & Call Accounting
Understanding where telecom costs are incurred—and how to allocate them accurately—is essential for financial transparency and operational accountability. These resources explore how ISI Analytics helps organizations connect call activity to real costs, enabling department‑level chargebacks, clearer reporting, and more informed decision‑making. Whether you’re actively managing billing today or planning for future cost accountability, these sessions walk through practical approaches to turning call data into meaningful cost insights using ISI Analytics.
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Dashboards & Call Exploration
Visualize your data with powerful dashboards and deep dives into call activity. These sessions highlight both classic and beta dashboard features.
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Reporting & Administration Tools
Master the tools that help you manage users, schedule reports, and analyze call data. These sessions are ideal for admins and analysts.
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Reporting & Administration Tools
Master the tools that help you manage users, schedule reports, and analyze call data. These sessions are ideal for admins and analysts.
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Reporting & Administration Tools
Master the tools that help you manage users, schedule reports, and analyze call data. These sessions are ideal for admins and analysts.
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